WIOA Quality & Performance Program Lead

Equus; Fayetteville (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

Equus is seeking a Workforce Quality and Performance Administrator in Fayetteville, NC. This role involves ensuring the integrity and performance of WIOA programs and overseeing quality assurance of case documentation and service plans. Key responsibilities include tracking performance metrics, developing improvement processes, and guiding staff in compliance. Candidates should possess a Bachelor's degree related to the field, at least 2 years of relevant experience, and strong analytical and communication skills.

Qualifications

• Minimum 2 years of experience in WIOA programs or related roles.
• Proficient in case management systems and data analysis tools.
• Strong knowledge of WIOA regulations and standards.

Responsibilities

• Conduct regular reviews of WIOA case files for compliance.
• Develop continuous quality improvement processes.
• Prepare performance and quality reports for leadership.

Skills

WIOA program experience

Quality assurance

Data analysis

Microsoft Office Suite

Communication skills

Analytical thinking

Education

Bachelor’s degree in Business, Public Administration, Workforce Development, or related field

Tools

Excel Pivot Tables & Dashboards

Power BI

SC Works Online Services (SCWOS)

Job description

Equus is seeking a Workforce Quality and Performance Administrator in Fayetteville, NC. This role involves ensuring the integrity and performance of WIOA programs and overseeing quality assurance of case documentation and service plans. Key responsibilities include tracking performance metrics, developing improvement processes, and guiding staff in compliance. Candidates should possess a Bachelor's degree related to the field, at least 2 years of relevant experience, and strong analytical and communication skills.