Winter Front Desk & Guest Experience Lead

YELLOWSTONE CLUB; Big Sky (MT); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Free transportation to Bozeman

Shift meals provided

Two ski days per month

Discounted ski pass

401k with company match

Onsite fitness center

Employee housing discounts

Retail discounts (LifeMart)

End of season appreciation event

Job summary

Yellowstone Club is seeking a Front Desk Coordinator for the upcoming Winter season in Big Sky, MT. This seasonal full-time role focuses on delivering warm, professional guest service for rental guests and Members arriving at the Lodge and Village Core.

Responsibilities include check-in, guest assistance, coordination with Residential Experience Coordinators, and ensuring a welcoming, safe environment while maintaining high service standards throughout the shift.

Qualifications

• High school diploma, GED or vocational training or job-related course work.
• 6 months to 1 year of customer service or related experience.
• Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with Members, management, and staff.
• 1–2 years of hospitality experience preferred.

Responsibilities

• Greet Members and guests at the Village Core Reception Area.
• Provide welcome beverages and snacks for each rental arrival.
• Complete efficient check-in, confirm reservation details, provide keys when necessary, and share directions and information.
• Serve as the main point of contact for Member and guest services in the Village Core, coordinating with other departments as needed to resolve requests promptly.
• Act as a coordinator for the Residential Experience Coordinators, dispatching teams and assigning tasks based on team arrangements; update information related to in-house and upcoming reservations.
• Perform duties in a timely and efficient manner according to Club policies and standards.
• Maintain a positive, respectful attitude and professional demeanor with Members, guests, vendors, and colleagues.
• Maintain privacy and a neat appearance; communicate regularly with all staff and leadership.
• Work flexible hours including evenings, weekends, and holidays; may include a night audit shift.
• Adhere to safety and security procedures and escalate issues to management when needed.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

SmartSheet

Reservation software

Job description

Yellowstone Club is seeking a Front Desk Coordinator for the upcoming Winter season in Big Sky, MT. This seasonal full-time role focuses on delivering warm, professional guest service for rental guests and Members arriving at the Lodge and Village Core.

Responsibilities include check-in, guest assistance, coordination with Residential Experience Coordinators, and ensuring a welcoming, safe environment while maintaining high service standards throughout the shift.