Seasonal Guest Experience Coordinator

YELLOWSTONE CLUB; Big Sky (MT); On-site; USD 22,041 - 35,817; Full time

Benefits offered by this job

Free transportation to and from Bozem​

Complimentary shift meals

Two employee ski days at the Yellow​st

Discounted Ski Pass to Big Sky Resort/

401k eligibility and bi-weekly match

Onsite fitness center 24/7

Discounted Employee Housing in Big Sky

ADP LifeMart discounts

End of season employee appreciation

Job summary

Yellowstone Club is seeking a Residence Experience Coordinator for the upcoming Winter season in Big Sky, Montana. This seasonal, full-time role supports Members and guests in YC managed homes, delivering exceptional guest experiences and information services.

Responsibilities include greeting guests, coordinating with housekeeping and property management, and ensuring smooth arrivals and special requests, while upholding safety, privacy, and the Club's standards.

Qualifications

• High school diploma, GED or vocational training.
• 6 months to 1 year of customer service or related experience.
• Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with Members, management, and staff.
• Proficiency in basic technology including smartphones, computers, and email.
• Intermediate level of experience in Microsoft Office.
• Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments.
• Able to perform basic math calculations.
• Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Responsibilities

• Being the primary point of contact for the rental program client to which they are assigned.
• Preparing rental residences with a critical eye to detail, ensuring cleanliness is upheld to standards of operation.
• Responsible for arrival preparations of rental homes and start-to-finish arrival experience, including greeting guests, familiarizing guests with the home and systems, and fulfilling special requests.
• Coordinating with Housekeeping and Property Management teams for all rental reservations.
• Conversing with the Members and guests in a hospitable and professional manner.
• Maintain inventory and ensure items are in stock.
• Ensure standards for quality, privacy, customer service, and Club culture expectations are met.

Skills

Customer service

Communication

Hospitality

Education

High school diploma

GED

Vocational training

Tools

Microsoft Office

Job description

Yellowstone Club is seeking a Residence Experience Coordinator for the upcoming Winter season in Big Sky, Montana. This seasonal, full-time role supports Members and guests in YC managed homes, delivering exceptional guest experiences and information services.

Responsibilities include greeting guests, coordinating with housekeeping and property management, and ensuring smooth arrivals and special requests, while upholding safety, privacy, and the Club's standards.