Wine Tasting Room Concierge & Guest Experience Lead

Tasting Room Expo; Napa (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Tasting Room Expo in Napa, CA is seeking a guest-focused Reservations & Hospitality Associate to welcome visitors, explain experiences, and upsell private seated experiences. You will capture guest details, manage reservations, and coordinate with sister properties to optimize seating and service.

The role requires weekend availability, strong communication, wine knowledge, and the ability to work calmly in a fast-paced environment.

Qualifications

• Customer-service oriented and guest-focused.
• Experience handling reservations and guest inquiries.
• Ability to upsell experiences and manage seating.

Responsibilities

• Provide exceptional customer service and hospitality to guests.
• Explain experiences and upsell private seated experiences.
• Capture guest information and manage reservations accurately.
• Coordinate with sister properties for bookings and cross-property on-boarding.
• Be the primary contact for reservation calls and emails, responding promptly.
• Confirm reservations by phone prior to visit.
• Use table management software to optimize seating and minimize wait times.
• Maintain wait lists and communicate availability to guests.
• Collaborate with Tasting Room Manager on guest experience.
• Assist with tasting room tasks during peak times and events.
• Participate in outreach projects and cross-training opportunities at Rutherford Hill Winery.

Skills

Customer service

Communication

Sales acumen

Team player

Multi-tasking

Tools

Tock

E-Winery

CRM

Microsoft Outlook

Microsoft Word

Excel

Job description

Tasting Room Expo in Napa, CA is seeking a guest-focused Reservations & Hospitality Associate to welcome visitors, explain experiences, and upsell private seated experiences. You will capture guest details, manage reservations, and coordinate with sister properties to optimize seating and service.

The role requires weekend availability, strong communication, wine knowledge, and the ability to work calmly in a fast-paced environment.