Wine Experience Concierge — Guest Services & Tastings

Tasting Room Expo; Calistoga (CA); Vor Ort; USD 30.000 - 34.000; Vollzeit

Benefits dieser Stelle

Paid Time Off

Parental & Caregiver Leave

Volunteer Days

Flexible Work Options

Wellbeing Program

401(k) with Company Match

Wine Perks & Discounts

Recognition & Rewards

Zusammenfassung

Sterling Vineyards in Napa Valley is seeking a friendly Concierge to warmly welcome visitors and ensure they understand the wine experience. You will act as a reservationist for the tasting room, taking bookings by phone or in person and entering guest information into the reservation system.

Weekend availability is required. You will set up and host tastings and tours, provide world‑class service, assist with events and restocking, and uphold site policies.

Qualifikationen

• You must be 21 years of age.
• Experience in retail sales or a similar hospitality setting is preferred.
• Exemplary customer service skills required.
• Strong presentation skills with the ability to relay knowledge of wines.
• Dynamic with a positive attitude and professional appearance.
• Knowledge of food and wine, the wine industry, Napa and Bay Area restaurants.
• Must be able to lift 50 lbs (a case of wine).
• Wine industry and/or tasting room experience is highly desired but not required.

Aufgaben

• Set up and host wine tastings and tours for guests.
• Provide world class customer service to site visitors.
• Assist in events, private dinners and various site activities.
• Assist with restocking, inventory, wine packing and floor upkeep.
• Register operations, retail sales and wine club promotions.
• Follow site policies and procedures.
• Complete projects and other duties as directed by Retail Sales Manager.

Kenntnisse

21 years of age

Retail sales experience

Customer service

Presentation skills

Teamwork

Wine knowledge

Physical ability

Wine industry/tasting room experience

Jobbeschreibung

Sterling Vineyards in Napa Valley is seeking a friendly Concierge to warmly welcome visitors and ensure they understand the wine experience. You will act as a reservationist for the tasting room, taking bookings by phone or in person and entering guest information into the reservation system.

Weekend availability is required. You will set up and host tastings and tours, provide world‑class service, assist with events and restocking, and uphold site policies.