Wine & Spirits Service & Sales Associate

Total Wine & More; Richmond (VA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Generous store discounts

Health care plans (medical, dental, …)

401(k), HSA, FSA, Pre-tax commuter ben

Disability & life insurance coverage

Paid parental leave

Pet insurance

Critical illness and accident coverage

Discounted home and auto insurance

College tuition assistance

Career development & product training

Consumer classes

& More!

Job summary

Total Wine & More in Richmond, VA is seeking Store Team Members to deliver exceptional customer service and drive sales. Roles include sales, merchandising, front-end, and support for curbside pickup and delivery where applicable.

You will greet customers, offer product guidance, and participate in wine, spirits, and beer training while maintaining a safe, well-stocked store environment.

Qualifications

• 1-3 years of work experience, 1+ years in a retail setting preferred.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule as business requires, including evenings and weekends.

Responsibilities

• Maximize product inventory, including processing freight, organizing and distributing inventory, pulling and stocking merchandise, building displays and end caps, placing signage, and supporting digital business operations by fulfilling orders and assisting with in-store and curbside pick-up and delivery services.
• Deliver exceptional service and a personalized experience by greeting customers, engaging to build relationships, and informing about products and services.
• Participate in wine, spirits, and beer training to build product knowledge.
• Maintain knowledge of advertisements, promotions, and loyalty programs.
• Maintain safety and cleanliness standards across the store.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Complete cross-functional responsibilities as assigned and perform other duties as assigned.
• Load and deliver orders in a safe and professional manner, following company policies and procedures and abiding by all traffic and safety laws - if delivery is added as an essential job function.

Skills

Retail experience

Customer service

Flex scheduling

Education

High school diploma or equivalent

Tools

POS systems

Inventory software

Job description

Total Wine & More in Richmond, VA is seeking Store Team Members to deliver exceptional customer service and drive sales. Roles include sales, merchandising, front-end, and support for curbside pickup and delivery where applicable.

You will greet customers, offer product guidance, and participate in wine, spirits, and beer training while maintaining a safe, well-stocked store environment.