Wine & Guest Experience Concierge

Tasting & Tap Room Expo; Napa (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Clos du Val in Napa Valley is seeking a Concierge to create an exceptional guest experience at the winery. You will provide personalized service, share knowledge of our wines, and ensure smooth interactions from arrival to departure.

This full-time role, scheduled Thursday– Sunday, emphasizes teamwork, energy, and a can-do attitude as you assist guests with bookings, tastings, and events, while maintaining a welcoming environment.

Qualifications

• Minimum of 1 year experience in restaurants, wineries or hotels.
• Understanding of wine; WSET II certification strongly preferred, but not required.
• Experience with Wine Direct & TOCK and similar POS systems preferred, but not required.
• Excellent communication skills; both written and oral.
• Extraordinary guest service and a relationship-driven approach with guests.
• Friendly, approachable, and attentive to detail.
• Excellent organizational and follow-up skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Maintain regular and predictable attendance and punctuality.
• Working knowledge of Microsoft Office Suite.

Responsibilities

• Assist guests with booking experiences, tastings, or events.
• Assist with general administrative duties, such as answering phones, maintaining guest logs, and updating the winery database.
• Inform guests of available services, such as private tastings, wine purchases, and special events.
• Handle any special requests or needs, including dietary preferences, accessibility, and customizations.
• Support the team with hosting by-the-glass guests in the Garden.
• Collaborate with the tasting room staff and management to ensure smooth guest experiences.
• Manages check-ins/reservations for groups and special events.
• Monitor and update the reservation system, ensuring accurate guest information.
• Address any guest concerns or complaints promptly and professionally, ensuring satisfaction.
• Offer alternative solutions if necessary to resolve issues or enhance the experience.
• Assist with the check-out process and complete wine sales and club sign-ups.
• Ensure that the entrance area and tasting areas are clean, organized, and inviting.
• Monitor the winery's appearance and address any issues to maintain a welcoming environment.

Skills

Teamwork

Results-driven

Communication

Customer Service

Brand Ambassador

Education

WSET II certification

Hospitality experience

Tools

Wine Direct

TOCK POS

Job description

Clos du Val in Napa Valley is seeking a Concierge to create an exceptional guest experience at the winery. You will provide personalized service, share knowledge of our wines, and ensure smooth interactions from arrival to departure.

This full-time role, scheduled Thursday– Sunday, emphasizes teamwork, energy, and a can-do attitude as you assist guests with bookings, tastings, and events, while maintaining a welcoming environment.