Concierge - Sterling Vineyards

Tasting Room Expo; Calistoga (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Paid Parental & Caregiver Leave

Volunteer Days

Flexible Work Options

Wellbeing First

401(k) with Company Match

Wine Perks & Discounts

Recognition & Rewards

Job summary

Sterling Vineyards, a renowned Napa Valley winery, seeks a Concierge to warmly welcome guests, explain the wine experience, and manage tasting room reservations. The role emphasizes hospitality, guest service, and accurate guest information entry into the reservation system.

Weekend availability is required, with potential involvement in events, wine club promotions, and retail activities. A professional appearance and strong teamwork are essential in this high-traffic setting.

Qualifications

• You must be 21 years of age.
• You have some experience in retail sales or a similar hospitality setting.
• Exemplary customer service skills required.
• You have strong presentation skills with the ability to relay knowledge of wines and wine production.
• You are dynamic with a positive attitude.
• You have a clean professional appearance, and you excel at teamwork and interactions.
• Knowledge of food and wine, the wine industry, Napa and Bay Area restaurants.
• Must be able to lift 50 lbs. (a case of wine).
• Wine industry and/or tasting room experience is highly desired but not required.

Responsibilities

• Set-up and host wine tastings and tours for guests.
• Provide world class customer service to site visitors.
• Assist in events, private dinners and various site activities.
• Assist with restocking, inventory, wine packing and floor upkeep.
• Register operations, retail sales and wine club promotions.
• Follow site policies and procedures.
• Complete projects and other duties as directed by Retail Sales Manager.

Skills

Customer service

Retail sales

Wine knowledge

Presentation skills

Teamwork

Positive attitude

Professional appearance

Ability to lift 50 lbs

Weekend availability

Tools

Reservation system

Job description

About Us

Internationally known, Sterling Vineyards is one of the most visited wineries in Napa Valley. Modeled after a Greek monastery, the winery sits 300 feet above the valley floor where visitors take an aerial tram to access the top-quality Bordeaux varietals and majestic 360-degree views of Napa Valley.

About the Role

The priority of the Concierge is to provide a warm and gracious welcome to each visitor of Sterling Vineyards, as well as to ensure that each guest understands the wine experience, and any other information that will enhance their visit. The Concierge will serve as a reservationist for the tasting room whether that be taking reservations over the phone or in person. The concierge will enter appropriate guest information into the reservation system. Must be available weekends.

Key Responsibilities

• Set-up and host wine tastings and tours for guests
• Provide world class customer service to site visitors
• Assist in events, private dinners and various site activities
• Assist with restocking, inventory, wine packing and floor upkeep
• Register operations, retail sales and wine club promotions
• Follow site policies and procedures.
• Complete projects and other duties as directed by Retail Sales Manager.

About you

• You must be 21 years of age
• You have some experience in retail sales or a similar hospitality setting
• Exemplary customer service skills required
• You have strong presentation skills with the ability to relay knowledge of wines and wine production
• You are dynamic with a positive attitude
• You have a clean professional appearance, and you excel at teamwork and interactions
• Knowledge of food and wine, the wine industry, Napa and Bay Area restaurants
• Must be able to lift 50 lbs. (a case of wine)
• Wine industry and/or tasting room experience is highly desired but not required

This position must work weekends (Friday, Saturday and Sunday), some holidays and evenings

Why you'll love it here

Our culture is built on bringing our whole selves, being courageous and delivering together - it's our DNA and the heart of who we are at TWE. We prioritize your growth with access to global career opportunities and structured programs designed to support your health, wellbeing, and career development. Learn more about our benefits and culture here.

Benefits depend on your work category and may include

• Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays. Plus, a "TWE4ME Day" - a day to spend however you choose!
• Paid Parental & Caregiver Leave: Generous time off for life's big moments.
• Volunteer Days: Get paid to give back-2 full days each year!
• Flexible Work Options: Find your flex-hybrid and custom schedules available for certain roles.
• Wellbeing First: Medical, dental, vision, free mental health support, and an award-winning wellness program.
• 401(k) with Company Match: 100% vested from day one. Regular Full and Part-Time employees are eligible after 60 days of employment.
• Paid Time Off: Competitive vacation, sick leave, and 12 paid holidays.
• Wine Perks & Discounts: Enjoy exclusive employee pricing on the world's best wines, plus receive a generous product allowance.
• Recognition & Rewards: Celebrate wins and earn fun rewards.

It takes all varietals

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other legally protected characteristic. If you require assistance or accommodation during the application process, please contact [e-mail], quoting the job title and reference number.

Pay Transparency Disclosure:

Base pay: Hourly rate ranges from $21.15 to $23.00 per hour, based on experience, skills, role scope, location, and business needs.

Incentive pay: Eligible to participate in the Direct-to-Consumer Sales Incentive Plan (DSIP), offering variable compensation based on site performance. Incentive pay is not guaranteed.

Estimated on-target earnings: $23.27 to $25.30 per hour, based on base pay plus target DSIP at target performance (where applicable). Actual earnings vary based on site performance, hours worked, and role classification.

Tips: Tips are paid by customers and vary by location, shift, and customer volume. Tips are not guaranteed. Based on historical experience in some locations/shifts, tips have at times added approximately 21% above base pay for some employees.

Actual compensation will be determined based on factors including, but not limited to, candidate experience, skills, internal equity, geographic location, and applicable employment laws. This role will be eligible for an annual bonus as well as a comprehensive benefits package. Treasury reserves the right to modify the range in the future.

The compensation range listed reflects a good faith estimate of the hiring range for this position at the time of posting. Treasury reserves the right to modify compensation ranges, incentive plans, and benefits at any time, subject to applicable law.

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