Concierge

Tasting Room Expo; Napa, Northern (CA, KY); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Tasting Room Expo in Napa, CA seeks a hospitality-focused team member to deliver exceptional guest experiences at our tasting room. You will guide guests through experiences, manage reservations, and upsell private seated options while maintaining organized wait lists and accurate contact information.

The role requires strong communication, wine knowledge, and the ability to work weekends and peak times. Training includes cross-training with Rutherford Hill Winery, with an emphasis on teamwork

Qualifications

• Self-starter, clear communicator, positive team player, multi-tasker.
• Proficiency in Microsoft Outlook, Word, Excel, CRM and Internet research
• Proficiency in Tock and E-Winery applications highly desired
• Wine knowledgeable and strong sales acumen
• Must be available to work weekends, some holidays and some evenings
• Ability to lift up to 50lbs

Responsibilities

• Provide exceptional customer service and hospitality with a courteous and welcoming greeting to each of our guests.
• Offer a thorough explanation and recommendation of all guest experiences, while encouraging our guests to upgrade to our private seated experiences.
• Capture walk-in customer contact information by entering information accurately into the reservation system.
• Book reservations for our sister properties as well as up-selling experiences and offerings during the reservation and confirmation process.
• Be the primary point of contact for all incoming reservation calls and email requests, responding to all inquiries in a timely, thorough, and professional manner.
• Confirm all reservations by phone prior to the day of visitation.
• Using the table management software efficiently and effectively: strategically seat guests to utilize tasting room space, update table status in preparation of incoming reservations, and ensure wait times are kept to a minimum.
• Maintain and organize a wait list, notifying guests when tables are available using the reservation system.
• Work collaboratively with the Tasting Room Manager to organize and manage the customer experience.
• Assist with tasting room tasks such as pouring, greeting the public and basic assistance during peak volume times as needed.
• Outreach projects as assigned by management.
• Cross-training opportunities at Rutherford Hill Winery

Skills

Self-starter

Clear communicator

Team player

Multi-tasker

Wine knowledge

Sales acumen

Weekend/evening availability

Lift up to 50lbs

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM

Internet research

Tock

E-Winery

Job description

Performance Measures

• Positive attitude, service-driven, and enthusiasm for providing a world-class customer experience, under stress, and in a fast-paced environment.
• Warm and highly polished communication skills (verbal and written), both internally and externally.
• Dependable self-starter with a keen attention to detail. Internally driven and motivated; ambitious and hard-working.
• Outgoing, enthusiastic, and team-oriented.
• Always thinking a step ahead.
• Superior knowledge of our wines and experience offerings for the winery and the surrounding area.

Essential Duties and Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Provide exceptional customer service and hospitality with a courteous and welcoming greeting to each of our guests.
• Offer a thorough explanation and recommendation of all guest experiences, while encouraging our guests to upgrade to our private seated experiences.
• Capture walk-in customer contact information by entering information accurately into the reservation system.
• Book reservations for our sister properties as well as up-selling experiences and offerings during the reservation and confirmation process.
• Be the primary point of contact for all incoming reservation calls and email requests, responding to all inquiries in a timely, thorough, and professional manner.
• Confirm all reservations by phone prior to the day of visitation.
• Using the table management software efficiently and effectively: strategically seat guests to utilize tasting room space, update table status in preparation of incoming reservations, and ensure wait times are kept to a minimum.
• Maintain and organize a wait list, notifying guests when tables are available using the reservation system.
• Work collaboratively with the Tasting Room Manager to organize and manage the customer experience.
• Assist with tasting room tasks such as pouring, greeting the public and basic assistance during peak volume times as needed.
• Outreach projects as assigned by management.
• Cross-training opportunities at Rutherford Hill Winery

Professional Qualifications

• Self-starter, clear communicator, positive team player, multi-tasker.
• Proficient in Microsoft Outlook, Word, Excel, CRM and Internet research
• Proficiency in Tock and E-Winery applications highly desired
• Wine knowledgeable and strong sales acumen
• Must be available to work weekends, some holidays and some evenings
• Ability to lift up to 50lbs

The Company is an equal opportunity employer and is committed to creating an inclusive workplace. We do not discriminate against applicants or employees on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, age, physical disability, mental disability, medical condition, genetic information, marital status, reproductive health decision-making, military or veteran status, or any other characteristic protected by federal, state, or local law.

The Company is committed to providing reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs, practices, or observances, in accordance with applicable law. If you require an accommodation during the application or recruiting process, please contact HR.

The salary/rate range listed for this position is the range the Company reasonably expects to pay for this position at the time of posting. Actual compensation will depend on a number of factors permitted by law, including relevant skills, job-related factors, experience, qualifications, geographic location, internal equity, and business needs. This position may also be eligible for bonuses, commissions, equity, and benefits, where applicable.

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