Concierge

Tasting Room Expo; California; Hybrid; USD 38,000 - 54,000; Full time

Job summary

Tasting Room Expo in California seeks a guest-focused team member for its tasting room. You will greet visitors, explain experiences, and upsell private seating while capturing guest details in the reservation system.

Responsibilities include managing reservations for sister properties, guiding guests through the tasting experience, and coordinating with the Tasting Room Manager to ensure a seamless, high-quality visit. Weekend/evening availability is required.

Qualifications

• Self-starter with clear communication and a positive, team-oriented attitude.
• Proficient in Outlook, Word, Excel, CRM and internet research.
• Experience or interest in using Tock and E-Winery applications.

Responsibilities

• Provide exceptional customer service and hospitality with a welcoming greeting.
• Explain and recommend guest experiences; upsell to private seating.
• Capture guest contact details accurately in the reservation system.
• Book reservations for sister properties and upsell experiences during booking.
• Be primary contact for reservation calls and emails; respond promptly.
• Confirm reservations by phone before visit date.
• Use the table management software to seat guests and minimize wait times.
• Maintain and update wait list; notify guests when tables are ready.
• Collaborate with the Tasting Room Manager to optimize guest experience.
• Assist with tasting room tasks during peak volume times as needed.
• Participate in outreach projects as assigned.

Skills

Customer service

Communication

Team player

Multitasking

Sales acumen

Wine knowledge

Tools

Tock

E-Winery

CRM

Microsoft Office

Job description

Performance Measures

• Positive attitude, service-driven, and enthusiasm for providing a world-class customer experience, under stress, and in a fast-paced environment.
• Warm and highly polished communication skills (verbal and written), both internally and externally.
• Dependable self-starter with a keen attention to detail. Internally driven and motivated; ambitious and hard-working.
• Outgoing, enthusiastic, and team-oriented.
• Always thinking a step ahead.
• Superior knowledge of our wines and experience offerings for the winery and the surrounding area.

Essential Duties and Responsibilities

The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Provide exceptional customer service and hospitality with a courteous and welcoming greeting to each of our guests.
• Offer a thorough explanation and recommendation of all guest experiences, while encouraging our guests to upgrade to our private seated experiences.
• Capture walk-in customer contact information by entering information accurately into the reservation system.
• Book reservations for our sister properties as well as up-selling experiences and offerings during the reservation and confirmation process.
• Be the primary point of contact for all incoming reservation calls and email requests, responding to all inquiries in a timely, thorough, and professional manner.
• Confirm all reservations by phone prior to the day of visitation.
• Using the table management software efficiently and effectively: strategically seat guests to utilize tasting room space, update table status in preparation of incoming reservations, and ensure wait times are kept to a minimum.
• Maintain and organize a wait list, notifying guests when tables are available using the reservation system.
• Work collaboratively with the Tasting Room Manager to organize and manage the customer experience.
• Assist with tasting room tasks such as pouring, greeting the public and basic assistance during peak volume times as needed.
• Outreach projects as assigned by management.
• Cross-training opportunities at Rutherford Hill Winery

Professional Qualifications

• Self-starter, clear communicator, positive team player, multi-tasker.
• Proficient in Microsoft Outlook, Word, Excel, CRM and Internet research
• Proficiency in Tock and E-Winery applications highly desired
• Wine knowledgeable and strong sales acumen
• Must be available to work weekends, some holidays and some evenings
• Ability to lift up to 50lbs