Guest Experience Concierge - Winery & Tasting Room

Rutherford-Hill-Winery; California; On-site; USD 28,000 - 33,000; Part time

Job summary

Rutherford Hill Winery in Rutherford, California, is seeking a warm, attentive Concierge to welcome guests and guide them through the winery experience. You’ll handle reservations, communicate clearly with visitors, and coordinate with the hospitality team to ensure every guest feels cared for from first contact to departure.

You’ll need strong hospitality instincts, excellent communication, and the ability to multitask in a fast-paced setting.

Qualifications

• Experience in hospitality, reservations, customer service or guest-facing administrative roles preferred.
• Strong verbal and written communication with a warm, welcoming approach.
• Experience with reservation management, customer databases, CRM platforms, or scheduling systems.
• Proficiency with Microsoft Outlook, Word, Excel; online research skills.
• Experience with Tock and Shopify applications is a plus.

Responsibilities

• Create a warm welcome for guests; provide thoughtful recommendations and help visitors choose tasting experiences.
• Manage reservations and guest communications; respond to calls and emails professionally and promptly.
• Maintain guest information, reservations, and databases; coordinate seating and waitlists to minimize wait times.
• Share knowledge of Rutherford Hill wines and experiences; offer upgrades and additional offerings.
• Collaborate with management and hospitality team to coordinate arrivals and ensure a seamless guest experience.

Skills

Hospitality

Reservations

Customer service

Communication

Organization

Multitasking

Teamwork

Proactive

Tools

Microsoft Outlook

Excel

Word

CRM platforms

Tock

Shopify

Job description

Rutherford Hill Winery in Rutherford, California, is seeking a warm, attentive Concierge to welcome guests and guide them through the winery experience. You’ll handle reservations, communicate clearly with visitors, and coordinate with the hospitality team to ensure every guest feels cared for from first contact to departure.

You’ll need strong hospitality instincts, excellent communication, and the ability to multitask in a fast-paced setting.