Wine Visitor Experience Concierge

Tasting Room Expo; St. Helena (CA); On-site; USD 41,000 - 48,000; Full time

Job summary

Faust Haus is seeking a full-time Guest Concierge to serve as the primary contact for guests, handling reservations, customer service, and sales at the winery visitor center to deliver elevated hospitality.

The role manages inbound inquiries, coordinates winery experiences, assists members with accounts and event tickets, and resolves shipping, returns, and refunds while upholding the brand's hospitality standards. 2-5 years of hospitality experience required.

Qualifications

• 2-5 years of hospitality experience with a background in customer service, wine education, wine sales, hotel/concierge work and/or wine clubs/loyalty programs.

Responsibilities

• Greet and host guests and manage reservations for winery experiences.
• Generate Direct-to-Consumer revenue via inbound and outbound sales.
• Resolve customer service issues with active listening and de-escalation.
• Maintain up-to-date customer data in the CRM and support memberships.
• Assist with event tickets, onboarding of members, and brand trainings.

Skills

Hospitality experience

Customer service

Wine knowledge

Sales / upselling

Communication

Tools

POS systems

Job description

Faust Haus is seeking a full-time Guest Concierge to serve as the primary contact for guests, handling reservations, customer service, and sales at the winery visitor center to deliver elevated hospitality.

The role manages inbound inquiries, coordinates winery experiences, assists members with accounts and event tickets, and resolves shipping, returns, and refunds while upholding the brand's hospitality standards. 2-5 years of hospitality experience required.