Host – Winery Hospitality

ALKAR Human Resources; California; On-site; USD 30,000 - 39,000; Full time

Job summary

ALKAR Human Resources is seeking a personable Estate Host for a Napa Valley winery. You will welcome guests, conduct wine tastings, share the winery’s story, and promote wine club memberships while delivering exceptional guest service.

This role requires strong communication, attention to detail, and the ability to create a welcoming atmosphere. You will manage reservations, enter guest data into CRM, and support daily hospitality operations with the team.

Qualifications

• No formal qualifications stated in the posting.

Responsibilities

• Welcome guests and provide engaging, personalized wine-tasting experiences.
• Conduct wine tastings according to established guidelines and service standards.
• Share the winery's history, wines, and brand story in a professional and approachable manner.
• Meet or exceed established sales goals and wine club membership targets.
• Review reservations in advance to anticipate guest needs and personalize visits.
• Collect and accurately enter guest information into customer relationship management (CRM) systems.
• Maintain accurate guest records, including names, email addresses, phone numbers, and other required information.
• Ensure guests receive outstanding service and leave with a positive impression of their visit.
• Assist with reception duties, including greeting and checking in guests.
• Answer phone calls, respond to email inquiries, and assist with reservations.
• Help manage the reservation calendar and provide administrative support during busy periods.
• Maintain a professional, organized, and welcoming hospitality environment.
• Work collaboratively with team members to support daily operations.

Skills

Guest service

Sales

Wine knowledge

CRM data entry

Job description

Job Summary

We are seeking a personable, professional, and sales-driven Estate Host to join a hospitality team at a Napa Valley winery. This position is ideal for someone who enjoys connecting with guests, creating memorable experiences, and sharing a passion for wine and hospitality. The ideal candidate will provide exceptional guest service while conducting wine tastings, promoting wine club memberships, and supporting daily hospitality operations. Strong communication skills, attention to detail, and the ability to create a welcoming atmosphere are essential for success in this role.

Responsibilities

• Welcome guests and provide engaging, personalized wine-tasting experiences.
• Conduct wine tastings according to established guidelines and service standards.
• Share the winery's history, wines, and brand story in a professional and approachable manner.
• Meet or exceed established sales goals and wine club membership targets.
• Review reservations in advance to anticipate guest needs and personalize visits.
• Collect and accurately enter guest information into customer relationship management (CRM) systems.
• Maintain accurate guest records, including names, email addresses, phone numbers, and other required information.
• Ensure guests receive outstanding service and leave with a positive impression of their visit.
• Assist with reception duties, including greeting and checking in guests.
• Answer phone calls, respond to email inquiries, and assist with reservations.
• Help manage the reservation calendar and provide administrative support during busy periods.
• Maintain a professional, organized, and welcoming hospitality environment.
• Work collaboratively with team members to support daily operations.