Guest Experience Concierge - Napa Valley Hospitality

Tasting Room Expo; California; On-site; USD 30,000 - 39,000; Full time

Job summary

Rutherford Hill Winery in Napa Valley, California is seeking a Hospitality Concierge who will be the first contact for guests, guiding them from inquiry to arrival and helping plan visits with the hospitality team.

The role requires excellent communication, organization, and a proactive, team-oriented attitude to ensure a seamless guest experience during peak periods and special events.

Qualifications

• Previous experience in hospitality, reservations, customer service, or a guest-facing administrative role preferred.
• Strong verbal and written communication skills.
• Experience with reservation management, customer databases, CRM platforms, or scheduling systems highly desirable.
• Proficiency with Microsoft Outlook, Word, Excel, and online research tools.
• Experience with Tock and E-Winery applications is a plus.

Responsibilities

• Greet guests warmly, provide thoughtful recommendations, and introduce experiences that fit their interests.
• Serve as the primary contact for incoming reservation calls and emails; respond promptly and professionally.
• Manage booking requests, confirm upcoming visits, and help guests feel prepared for arrival.
• Maintain guest information and reservation records; coordinate seating, monitor availability, and manage waitlists.

Skills

Hospitality experience

Reservation management

Customer service

Communication skills

Team collaboration

Multitasking

Attention to detail

Problem-solving

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM platforms

Tock

E-Winery

Scheduling systems

Job description

Rutherford Hill Winery in Napa Valley, California is seeking a Hospitality Concierge who will be the first contact for guests, guiding them from inquiry to arrival and helping plan visits with the hospitality team.

The role requires excellent communication, organization, and a proactive, team-oriented attitude to ensure a seamless guest experience during peak periods and special events.