Wine Educator: Tasting Room & Guest Experiences

GALLO; California; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical and dental coverage

Profit sharing

401k plans

Pet insurance

Company holidays

Employee wine shop

Job summary

GALLO is seeking a Wine Educator to create welcoming guest experiences, sharing wine knowledge and winery stories. You will lead educational tastings, provide glass and bottle service, support tours, and assist with reservations, POS, wine club signups, and store operations.

The role emphasizes hospitality, teamwork, and a polished guest environment in both indoor and outdoor settings, with potential involvement in events and responsible beverage service.

Qualifications

• High school diploma or State-issued equivalency certificate with 2+ years in tasting room, customer service, retail sales, wine/hospitality roles.
• Experience in teaching or educating guests about wine is a plus.
• Knowledge of basic computer operation and cash handling.

Responsibilities

• Lead educational tastings and guide guests through wine knowledge and winery history.
• Provide glass and bottle service, support tours, and help guests discover wine and non-wine products.
• Manage day-to-day visitor center operations: reservations, POS transactions, wine club signups, inventory, opening/closing tasks.

Skills

Customer service

Hospitality

Team management

Public relations

Teaching and education

Conflict resolution

Multi-tasking

Attention to detail

Education

High school diploma or equivalency + 2 years related experience

Tools

POS systems

Reservation software

Job description

GALLO is seeking a Wine Educator to create welcoming guest experiences, sharing wine knowledge and winery stories. You will lead educational tastings, provide glass and bottle service, support tours, and assist with reservations, POS, wine club signups, and store operations.

The role emphasizes hospitality, teamwork, and a polished guest environment in both indoor and outdoor settings, with potential involvement in events and responsible beverage service.