Wine Educator & Tasting Room Experience Lead

Jay Knows Networking; Napa (CA); On-site; USD 42,000 - 65,000; Full time

Job summary

Foley Family Wines & Spirits is seeking a Hospitality Center Wine Educator to drive top line revenue through our hospitality center sales, telephone campaigns, and events. The role requires enthusiasm, charisma, and a passion for wine, with prior winery tasting room experience preferred.

You will greet guests, convey our brand story, manage bookings, and support daily operations while maintaining high standards of hospitality and teamwork in a lively tasting room environment.

Qualifications

• Must be at least 21 years of age.
• Beginner/novice level wine knowledge and ability to execute experiences with appropriate supervision and training.
• Must be able to lift 42 lbs.
• Proficiency with Microsoft Office Suite preferred.
• POS experience preferred.
• Commitment to excellence and high standards for hospitality and customer service.
• Strong organizational, problem-solving, and analytical skills.
• Professional appearance and demeanor.
• Ability to work Saturday and Sunday.

Responsibilities

• Greet guests, answer general questions about the property while conducting memorable wine experiences.
• Understand the brand story and convey it to guests.
• Describe the wine club benefits and learn how to convert to memberships.
• Assist with daily duties including restocking, cleaning, opening and closing duties.
• Accurately handle routine purchase transactions with a cash register and daily sales accounting.
• Book guest and member experiences via phone or email, gathering billing and contact info.
• Assist with hospitality events as needed.
• Acquire and maintain thorough knowledge of winery and wine portfolio.
• Prepare cheese plates and other food accompaniments.
• Prepare for tasting experiences and conduct tastings cleanup.
• Assist customers with carrying purchases to their vehicles when needed.
• Receive and restock wine and merchandise as needed.

Skills

Wine knowledge

Hospitality

Customer service

Communication

Sales

Tools

Microsoft Office Suite

POS

Job description

Foley Family Wines & Spirits is seeking a Hospitality Center Wine Educator to drive top line revenue through our hospitality center sales, telephone campaigns, and events. The role requires enthusiasm, charisma, and a passion for wine, with prior winery tasting room experience preferred.

You will greet guests, convey our brand story, manage bookings, and support daily operations while maintaining high standards of hospitality and teamwork in a lively tasting room environment.