Wine Educator & Guest Experience Champion

Folino Estate; Kutztown (Berks County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

PTO & Wellness days

Insurance (medical, dental, vision,生命)

401k with match

Employee discounts

Growth opportunities

Job summary

Folino Estate seeks a warm, service-driven Wine Educator to enhance tastings and winery visits. You will guide guests through our wines and story, offer personalized recommendations, and promote wine sales, merchandise, and wine club memberships.

You will assist with daily operations, support special events, and maintain a welcoming environment while delivering memorable experiences for guests.

Qualifications

• Be 21+ years old.
• Strong knowledge of wines and wine service preferred.
• Strong communication skills.
• Dependable, reliable and motivated.
• Basic computer knowledge.
• Team player with a can-do attitude.
• Highly motivated, independent and able to take direction.
• High level of customer service skills.
• Ability to listen and communicate with guests and team members.
• Outgoing, friendly and enjoy interacting with people.
• Commitment to excellence and high standards.
• Detail-oriented with excellent organizational skills.

Responsibilities

• Demonstrates strong understanding and skill in using the current POS system.
• Educates guests on Folino Estate's wines, events and how to receive more information.
• Effectively sells wine, retail and wine club memberships to guests and asks each guest for the sale.
• Strives to turn visitors into repeat guests and club members.
• Tracks daily sales goals, guest counts and tastings and shares this information with the team.
• Maintains a clean and organized wine-tasting and retail area.
• Restocks wine and retail items.
• Washes glassware, wipes counters, wine bar, tables, empties trash and recycling, basic cleaning duties.

Skills

Wine knowledge

Communication

Dependable

Basic computer

Team player

Can-do attitude

Independent

Customer service

Listening

Outgoing

Attention to detail

Tools

POS system

Job description

Folino Estate seeks a warm, service-driven Wine Educator to enhance tastings and winery visits. You will guide guests through our wines and story, offer personalized recommendations, and promote wine sales, merchandise, and wine club memberships.

You will assist with daily operations, support special events, and maintain a welcoming environment while delivering memorable experiences for guests.