Wine Education & Guest-Experience Specialist

GALLO; St. Helena (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and dental coverage

401k plans

Profit sharing

Pet insurance

Company holidays

Employee wine shop access

Job summary

GALLO is seeking a Wine Educator to create welcoming guest experiences that reflect gracious hospitality, pride, and brand spirit. You will share wine knowledge, winery history, and engaging stories to guests while guiding educational tastings and providing glass and bottle service.

You’ll support tours, help guests explore wine and non-wine products, and assist daily visitor center operations including reservations, POS, club signups, and inventory.

Qualifications

• High school diploma or GED plus 2 years in tasting room, customer service, retail, wine industry, hospitality, team management, public relations, marketing, or teaching/educating others.

Responsibilities

• Lead educational tastings and provide glass and bottle service.
• Support winery tours and help guests discover wine and non-wine products.
• Assist with visitor center operations: reservations, POS, wine club signups, inventory, opening/closing tasks.

Skills

Customer service

Communication

Hospitality

Teamwork

Attention to detail

Education

High school diploma or GED

Tools

Point-of-sale systems

Job description

GALLO is seeking a Wine Educator to create welcoming guest experiences that reflect gracious hospitality, pride, and brand spirit. You will share wine knowledge, winery history, and engaging stories to guests while guiding educational tastings and providing glass and bottle service.

You’ll support tours, help guests explore wine and non-wine products, and assist daily visitor center operations including reservations, POS, club signups, and inventory.