Wine Experience Host & Brand Story Guide

Tasting Room Expo; Napa (CA); Hybrid; USD 42,000 - 52,000; Full time

Job summary

Foley Family Wines & Spirits is seeking a Hospitality Center Wine Educator to drive guest experiences and top-line sales within our tasting room. You will greet guests, share the brand story, describe wine club benefits, and assist with daily operations and events.

The ideal candidate has a passion for wine, strong people skills, the ability to multitask, and a willingness to work evenings, weekends, and holidays in a team environment.

Qualifications

• Must be at least 21 years of age.
• Beginner/novice level wine knowledge and ability to execute experiences with appropriate supervision and training.
• Must be able to lift 42 lbs.
• Proficiency with Microsoft Office Suite preferred.
• POS experience preferred.
• Commitment to excellence and high standards for hospitality and customer service.
• Strong organizational, problem-solving, and analytical skills.
• Must have a professional appearance and demeanor.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Greet guests, answer general questions about the property while conducting memorable wine experiences
• Understand the brand story and have the communication skills to convey the story to guests
• Describe the wine club benefits and learn how to convert to memberships
• Support the team in daily duties including but not limited to restocking, cleaning, opening and closing duties
• Accurately handle routine purchase transactions which include operating cash register and accounting of daily sales processes
• Book guest and member experiences via phone or email for all tasting room experiences, gathering necessary billing and contact information
• Acquire and maintain thorough knowledge of winery and wine portfolio
• Prepare cheese plates and other food accompaniments
• Prepare for tasting experience and conduct tasting experience clean‑up
• Assist customers with the carry out of purchases to their vehicles when necessary
• Receive and restock wine and/or merchandise as needed

Skills

Wine knowledge

Hospitality

Microsoft Office Suite

POS experience

Organizational skills

Problem solving

Teamwork

Professional appearance

Flexible schedule

Education

Two years hospitality and/or tasting room experience preferred

Tools

Microsoft Office Suite

POS system

Job description

Foley Family Wines & Spirits is seeking a Hospitality Center Wine Educator to drive guest experiences and top-line sales within our tasting room. You will greet guests, share the brand story, describe wine club benefits, and assist with daily operations and events.

The ideal candidate has a passion for wine, strong people skills, the ability to multitask, and a willingness to work evenings, weekends, and holidays in a team environment.