Wine Club & Tasting Retail Associate

City Winery; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

City Winery is seeking a Retail Wine Associate to provide exceptional guest service at the Retail Wine Counter and drive sales of wine and merchandise. You will be a key contact for guest interactions, wine club sign-ups, and tours, ensuring a memorable experience.

Your role supports education of front-of-house staff and promotes on-site wine tastings, while maintaining an organized, inviting sales area and accurate inventory.

Qualifications

• Minimum 1 year in a retail wine setting or hospitality customer service.
• Solid knowledge of major wine varietals, tasting notes, and wine service.
• Excellent hospitality and guest service skills are essential.
• Polished presentation with strong communication and computer skills.

Responsibilities

• Manage guest correspondence via phone and email for retail wine and merchandise sales.
• Assist guests with wine and merchandise selections.
• Drive Wine Club sign-ups and after-sales service, including updates to Resy and spreadsheets.
• Promote weekly on-site tastings and educate FOH staff on products.
• Maintain accurate retail inventory and ensure the sales floor is organized.

Skills

Guest service

Retail sales

Communication skills

Team player

English fluency

Tools

Toast POS

Houseager

Beveager

Job description

City Winery is seeking a Retail Wine Associate to provide exceptional guest service at the Retail Wine Counter and drive sales of wine and merchandise. You will be a key contact for guest interactions, wine club sign-ups, and tours, ensuring a memorable experience.

Your role supports education of front-of-house staff and promotes on-site wine tastings, while maintaining an organized, inviting sales area and accurate inventory.