Wine Concierge & Retail Sales Lead

City Winery St. Louis; St. Louis (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

City Winery St. Louis is seeking a Retail Wine Associate to deliver exceptional guest service and drive retail wine and merchandise sales.

You will be the primary contact at the Retail Wine Counter for guest interactions, wine club support, winery tours, and City Winery merchandise. Responsibilities include managing guest inquiries, assisting with product selection, coordinating Wine Club activities, and leading on-site tastings.

Qualifications

• At least 1 year in a retail wine setting or hospitality customer service.
• Excellent guest service and hospitality skills.
• Polished presentation and professional demeanor.
• Proficient typing and computer skills.
• Ability to work independently and in a team.

Responsibilities

• Manage guest correspondence by phone and email for wine and merchandise sales.
• Assist guests with wine and merchandise selections.
• Drive Wine Club sign-ups and after-sales service including updates to records and pick-ups.
• Promote weekly onsite tastings to boost sales.
• Educate FOH staff on retail wine and merchandise offerings.
• Oversee inventory and layout of onsite retail shelves.

Skills

Retail wine experience

Customer service

Hospitality

Communication

Teamwork

Tools

Toast

Houseager

Beveager

Job description

City Winery St. Louis is seeking a Retail Wine Associate to deliver exceptional guest service and drive retail wine and merchandise sales.

You will be the primary contact at the Retail Wine Counter for guest interactions, wine club support, winery tours, and City Winery merchandise. Responsibilities include managing guest inquiries, assisting with product selection, coordinating Wine Club activities, and leading on-site tastings.