Wine Captain

City Winery St. Louis; St. Louis (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

City Winery St. Louis is seeking a Retail Wine Associate to deliver exceptional guest service and drive retail wine and merchandise sales.

You will be the primary contact at the Retail Wine Counter for guest interactions, wine club support, winery tours, and City Winery merchandise. Responsibilities include managing guest inquiries, assisting with product selection, coordinating Wine Club activities, and leading on-site tastings.

Qualifications

• At least 1 year in a retail wine setting or hospitality customer service.
• Excellent guest service and hospitality skills.
• Polished presentation and professional demeanor.
• Proficient typing and computer skills.
• Ability to work independently and in a team.

Responsibilities

• Manage guest correspondence by phone and email for wine and merchandise sales.
• Assist guests with wine and merchandise selections.
• Drive Wine Club sign-ups and after-sales service including updates to records and pick-ups.
• Promote weekly onsite tastings to boost sales.
• Educate FOH staff on retail wine and merchandise offerings.
• Oversee inventory and layout of onsite retail shelves.

Skills

Retail wine experience

Customer service

Hospitality

Communication

Teamwork

Tools

Toast

Houseager

Beveager

Job description

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Position Summary

The Retail WineAssociate is responsible for providing exceptional guest service experiences toall clientele that have interactions with City Winery and drives retailsales. This individual serves as a point of contact at the Retail Wine Counterfor purposes of general guest service, retail sales, wine club sales, winerytours, and City Winery merchandise sales.

Overview of Responsibilities

• Manage all correspondence with guests via phone andemail in relation to retail wine and merchandise sales
• Assist guests with retail wine and merchandiseselection
• Drive Wine Club member sign-ups and manage after salesservice, including updating Resy, master wine club spreadsheet, and monthlymember pick up
• Drive retail wine sales by offering weekly onsitetastings
• Help educate front of house staff on retail wine andmerchandise
• Have a proficient understanding of our POS andinventory software (Toast, Houseager, Beveager), and ensure that the retailscreen is accurate and current
• Coordinate with Retail Wine Director on all seasonalwine and merchandise promotions
• Oversee organization, layout and inventory of theonsite retail shelves
• Always maintain organized and presentable salesfloor
• Conduct building and winery tours for interestedguests
• All otherreasonably assigned duties, tasks, projects, implementations, as per businessneed

Minimum Qualifications

• Minimum1-year prior experience in a retail wine setting, or customer service role in ahospitality setting
• Understandingof the major wine varietals, tasting notes, wine service and wine production
• Exceptionalhospitality and guest service skills
• Polishedpresentation
• Proficienttyping and computer skills
• Aptitude inresolving issues with a customer-focused orientation
• Effectivecommunication skills both written and verbal
• Ability towork both independently and in a team environment
• Ability towork a flexible schedule including days, nights, weekends, and holidays
• Must befluently literate in English including ability to read, write, and communicate,conduct business related mathematics and analyze data
• Must be ableto sit for extended periods of time; stand and walk regularly; occasionallylifting and carrying up to 50 lbs. when needed

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed