Wine Associate - Tasting Experience

City Winery; St. Louis (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

City Winery is seeking a Retail Wine Associate to provide exceptional guest service at the Retail Wine Counter and drive sales of wine and merchandise. You will be a key contact for guest interactions, wine club sign-ups, and tours, ensuring a memorable experience.

Your role supports education of front-of-house staff and promotes on-site wine tastings, while maintaining an organized, inviting sales area and accurate inventory.

Qualifications

• Minimum 1 year in a retail wine setting or hospitality customer service.
• Solid knowledge of major wine varietals, tasting notes, and wine service.
• Excellent hospitality and guest service skills are essential.
• Polished presentation with strong communication and computer skills.

Responsibilities

• Manage guest correspondence via phone and email for retail wine and merchandise sales.
• Assist guests with wine and merchandise selections.
• Drive Wine Club sign-ups and after-sales service, including updates to Resy and spreadsheets.
• Promote weekly on-site tastings and educate FOH staff on products.
• Maintain accurate retail inventory and ensure the sales floor is organized.

Skills

Guest service

Retail sales

Communication skills

Team player

English fluency

Tools

Toast POS

Houseager

Beveager

Job description

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver thehighest end combined culinary and cultural experience to our customers who arepassionate in sharing wine, music, and culinary arts. We are a unique facility,combining a fully functioning winery with intimate concerts, food & wineclasses, private events in a variety of configurations, and fine dining. Wehave created a compelling mix for our sophisticated clientele of foodies, andactive cultural patrons—bringing the wine country experience to the middle of alarge city.

Position Summary

The Retail WineAssociate is responsible for providing exceptional guest service experiences toall clientele that have interactions with City Winery and drives retailsales. This individual serves as a point of contact at the Retail Wine Counterfor purposes of general guest service, retail sales, wine club sales, winerytours, and City Winery merchandise sales.

Overview of Responsibilities

• Manage all correspondence with guests via phone andemail in relation to retail wine and merchandise sales
• Assist guests with retail wine and merchandiseselection
• Drive Wine Club member sign-ups and manage after salesservice, including updating Resy, master wine club spreadsheet, and monthlymember pick up
• Drive retail wine sales by offering weekly onsitetastings
• Help educate front of house staff on retail wine andmerchandise
• Have a proficient understanding of our POS andinventory software (Toast, Houseager, Beveager), and ensure that the retailscreen is accurate and current
• Coordinate with Retail Wine Director on all seasonalwine and merchandise promotions
• Oversee organization, layout and inventory of theonsite retail shelves
• Always maintain organized and presentable salesfloor
• Conduct building and winery tours for interestedguests
• All otherreasonably assigned duties, tasks, projects, implementations, as per businessneed

Minimum Qualifications

• Minimum1-year prior experience in a retail wine setting, or customer service role in ahospitality setting
• Understandingof the major wine varietals, tasting notes, wine service and wine production
• Exceptionalhospitality and guest service skills
• Polishedpresentation
• Proficienttyping and computer skills
• Aptitude inresolving issues with a customer-focused orientation
• Effectivecommunication skills both written and verbal
• Ability towork both independently and in a team environment
• Ability towork a flexible schedule including days, nights, weekends, and holidays
• Must befluently literate in English including ability to read, write, and communicate,conduct business related mathematics and analyze data
• Must be ableto sit for extended periods of time; stand and walk regularly; occasionallylifting and carrying up to 50 lbs. when needed

About Us

Wine, food, andlive entertainment collide at City Winery to create a dynamic and incrediblyunique workplace. Since 2008, City Winery has been turning heads across thenation with amazing live performances, delectable cuisine, and award winning,locally produced wines. But there's more to us than that we're a haven for community and creativity, aplace where the philosophy of hospitality is more than just a buzzword, but away of life. City Winery, founded by music industry veteran & visionaryMichael Dorf, has established itself as a one-of-a-kind brand providingunforgettable experiences for guests. From world class music venues tosustainably produced wines with ratings of 90+ points, City Winery offers arange of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.

We use eVerify to confirm U.S. Employment eligibility.

Compensation: To be discussed