Windows IT Help Desk | Frontline End-User Tech Support

PiTech Solutions Inc; Morrisville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

PiTech Solutions Inc in Morrisville, North Carolina, seeks a Customer Service Professional – Windows to provide frontline technical support in an enterprise environment. This role involves assisting users with Windows-based systems, performing hardware and software troubleshooting, and ensuring high levels of customer service.

The ideal candidate will have 1-3 years of IT support experience and a degree in Information Technology or a related field. Experience with ITSM tools and a customer-centric approach are essential.

Qualifications

• 1–3 years of experience in IT support, help desk, or customer service.
• Experience supporting Windows operating systems preferred.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide technical support for Windows desktops, laptops, and peripherals.
• Log, track, and manage incidents and service requests.
• Ensure customer satisfaction and maintain high service levels.

Skills

Technical support for Windows systems

Customer service skills

Problem-solving

Communication skills

Education

Associate degree in Information Technology or related field

Tools

ITSM tools (e.g., ServiceNow)

Job description

PiTech Solutions Inc in Morrisville, North Carolina, seeks a Customer Service Professional – Windows to provide frontline technical support in an enterprise environment. This role involves assisting users with Windows-based systems, performing hardware and software troubleshooting, and ensuring high levels of customer service.

The ideal candidate will have 1-3 years of IT support experience and a degree in Information Technology or a related field. Experience with ITSM tools and a customer-centric approach are essential.