Entry-Level Service Desk Technician — IT Support Career

Catapult Employers Association; Greensboro (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Profit sharing

On-call rotation

16 hours volunteer time

Job summary

ThinkTech, a Greensboro-based managed IT services provider, is seeking a Service Desk Technician I to deliver first-level technical support for clients and be the initial contact for requests.

You'll troubleshoot Windows workstations, Microsoft 365, printers, and connectivity issues, while documenting work and escalating complex problems as needed. This is an in-office, full-time role with growth opportunities.

Qualifications

• Foundational IT knowledge gained through hands-on support or coursework.
• Experience troubleshooting Windows workstations, Microsoft 365, basic networking.
• Strong customer service and communication skills to explain tech to users.
• Interest in building a long-term IT support career.
• Ability to work onsite in Greensboro.

Responsibilities

• Serve as the first point of contact for client service requests by phone and ticketing system.
• Troubleshoot Windows workstations, Microsoft 365, printers, connectivity issues, and common business applications.
• Assist with user onboarding, account administration, software installation, and routine support requests.
• Resolve issues and escalate more complex problems when needed.
• Provide clear, professional communication throughout the support process.
• Document work performed and maintain accurate ticket records in ConnectWise.
• Collaborate with teammates to deliver a consistent client experience.

Skills

Foundational IT knowledge

Customer service

Communication skills

Onsite Greensboro work

Tools

Windows OS

Microsoft 365

ConnectWise

Job description

ThinkTech, a Greensboro-based managed IT services provider, is seeking a Service Desk Technician I to deliver first-level technical support for clients and be the initial contact for requests.

You'll troubleshoot Windows workstations, Microsoft 365, printers, and connectivity issues, while documenting work and escalating complex problems as needed. This is an in-office, full-time role with growth opportunities.