IT Service Desk Technician – End-User Support Pro

Pruitthealth Corporation; Norcross (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

PruittHealth Corporation is seeking an IT Service Desk Technician to provide frontline technical support for partners and contractors. You will manage tickets, troubleshoot hardware, software, especially in Windows and Citrix environments, and document all interactions.

Ideal candidates have 2–5 years of experience, strong communication skills, and familiarity with Office 365 and WYSE thin clients. This on-site role requires a Bachelor's degree and a proactive support mindset.

Qualifications

• Bachelor’s degree required.
• 2–5 years of experience supporting end-user devices in Windows and Citrix environments.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office 365.
• Windows OS and Internet applications.
• Thin Client devices experience.
• Strong hardware troubleshooting experience.
• Experience with WYSE, Microsoft and Apple end-user devices.

Responsibilities

• Handle IT Service Desk tickets via portal, phone, or in-person.
• Troubleshoot and resolve end-user hardware/software issues.
• Document all issues and interactions thoroughly.
• Escalate complex issues to the next tier.
• Install, change, and repair hardware/software as needed.
• Follow up to ensure issues are resolved.
• Support Citrix, Thin Client, and network printers.
• Maintain service desk best practices in a fast-paced environment.

Skills

Service Desk

Customer Support

Documentation

Troubleshooting

Escalation

Hardware Repair

Active Directory

Exchange

Printers

Citrix

Thin Clients

Windows Embedded

iOS Devices

Call Center

Education

Bachelor's Degree

Tools

Office 365

Citrix

Wyse

Job description

PruittHealth Corporation is seeking an IT Service Desk Technician to provide frontline technical support for partners and contractors. You will manage tickets, troubleshoot hardware, software, especially in Windows and Citrix environments, and document all interactions.

Ideal candidates have 2–5 years of experience, strong communication skills, and familiarity with Office 365 and WYSE thin clients. This on-site role requires a Bachelor's degree and a proactive support mindset.