Enterprise IT Support Specialist — Windows, AD & Citrix

Apex Systems; Raleigh (NC); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Apex Systems, LLC in Raleigh, NC seeks an IT Support Analyst to provide phone-based technical support and assist users via email and self-service tools like ServiceNow. You will troubleshoot access issues, manage distribution lists, support Citrix gateways and M365 tasks, and collaborate with a geographically distributed team to improve the user experience.

The ideal candidate has hands-on Windows 11 experience, a strong understanding of enterprise networking, and a background in manufacturing

Formación

• Provide technical support with phone-based assistance and self-service options.
• Troubleshoot access issues and manage distribution or email lists.
• Support Citrix-related tasks and application gateway functionality.
• Hands-on experience with Windows environments, including Windows 11.
• Experience troubleshooting Active Directory and Citrix gateways.
• Experience in manufacturing or materials industry.
• Curiosity for exploring new systems and processes.

Responsabilidades

• Provide phone-based IT support to end-users.
• Troubleshoot access issues and manage distribution lists.
• Support Citrix gateways and M365-related tasks.
• Collaborate with a geographically distributed team to improve user experience.

Conocimientos

Phone-based support

End-user support

Active Directory

Citrix gateways

Windows 11

Enterprise networking

Troubleshooting tools

Communication skills

Team collaboration

Herramientas

ServiceNow

Microsoft 365

Descripción del empleo

Apex Systems, LLC in Raleigh, NC seeks an IT Support Analyst to provide phone-based technical support and assist users via email and self-service tools like ServiceNow. You will troubleshoot access issues, manage distribution lists, support Citrix gateways and M365 tasks, and collaborate with a geographically distributed team to improve the user experience.

The ideal candidate has hands-on Windows 11 experience, a strong understanding of enterprise networking, and a background in manufacturing