24/7 IT Service Desk Specialist: Windows & Azure Help

Yochana; Morrisville (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

A technology support provider seeks a dedicated technical support professional in Morrisville, NC. You will provide first-level support via phone and email, troubleshoot Windows issues, manage user accounts in Azure AD, and support Microsoft 365 applications. Candidates should have 1–5 years of experience in IT support, proficiency in troubleshooting, and excellent communication skills. This role operates within a structured SLA-driven environment and requires a customer-focused approach.

Qualifications

• 1–5 years of experience in a Service Desk or IT Support role.
• Hands-on experience with Azure AD, Intune/MDM, MFA, and VPN support.
• Phone support experience is mandatory.

Responsibilities

• Provide first-level technical support via phone, email, chat, or ticketing tools.
• Troubleshoot Windows 11 issues including performance issues and configuration errors.
• Manage user accounts in Azure Active Directory and handle password resets.

Skills

Windows 10/11 troubleshooting

Microsoft 365 applications support

Excellent communication skills

Customer service capability

Problem-solving skills

Tools

Jira

ServiceNow

Azure Active Directory

Intune

Job description

A technology support provider seeks a dedicated technical support professional in Morrisville, NC. You will provide first-level support via phone and email, troubleshoot Windows issues, manage user accounts in Azure AD, and support Microsoft 365 applications. Candidates should have 1–5 years of experience in IT support, proficiency in troubleshooting, and excellent communication skills. This role operates within a structured SLA-driven environment and requires a customer-focused approach.