MacOS IT Help Desk Specialist — Enterprise Support

PiTech Solutions Inc; Morrisville (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

PiTech Solutions Inc is looking for a detail-oriented Customer Service Professional to provide support for Apple macOS systems in Morrisville, North Carolina. In this role, you will be the first point of contact for users, offering technical assistance and troubleshooting various issues related to hardware and software. Ideal candidates will have an associate degree in IT or a related field, 1–3 years of relevant experience, and strong customer service skills. The position requires managing incidents and ensuring high levels of satisfaction.

Qualifications

• 1–3 years of experience in IT support, help desk, or customer service.
• Experience supporting macOS is preferred.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide frontline technical support for macOS-based systems.
• Troubleshoot basic hardware and software issues.
• Log, track, and manage incidents in ITSM tools.

Skills

Customer service

Technical support

macOS troubleshooting

Communication skills

Education

Associate degree in Information Technology or related field

Tools

ServiceNow

Job description

PiTech Solutions Inc is looking for a detail-oriented Customer Service Professional to provide support for Apple macOS systems in Morrisville, North Carolina. In this role, you will be the first point of contact for users, offering technical assistance and troubleshooting various issues related to hardware and software. Ideal candidates will have an associate degree in IT or a related field, 1–3 years of relevant experience, and strong customer service skills. The position requires managing incidents and ensuring high levels of satisfaction.