Windows Install Scheduler & Customer Care Lead

interiorlogicgroup; San Diego (CA); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Interior Logic Group is seeking an organized Windows Production Coordinator for its California Division. You will coordinate installation and customer care schedules for window coverings with installers and builders to ensure timely delivery and installation.

The role requires strong communication, problem solving, and urgency in responding to customers, installers, and peers; two years of related experience is preferred and SAP knowledge is a plus.

Qualifications

• High school diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum of two years of related industry experience and/or training.
• Strong written and verbal communication skills.
• SAP knowledge is a plus.
• Proficient with Microsoft Excel and order processing systems.

Responsibilities

• Coordinate installation schedules with builders or homebuyers throughout the installation process.
• Use builder scheduling portals or communicate directly with Construction Managers to ensure timely installation.
• Track delivery dates and backorder status of materials ordered for jobs to ensure schedules can be met.
• Communicate with Production, Sales, Design, and Warehouse teams regarding any issues that may impact the schedule.
• Identify and troubleshoot issues that may arise during scheduling or installation.
• Coordinate installation schedules with multiple builders and installers across Northern and Southern California.
• Coordinate customer care issues that arise during installation or after installation and close of escrow.
• Perform other duties as assigned by the supervisor and/or company management.

Job description

Interior Logic Group is seeking an organized Windows Production Coordinator for its California Division. You will coordinate installation and customer care schedules for window coverings with installers and builders to ensure timely delivery and installation.

The role requires strong communication, problem solving, and urgency in responding to customers, installers, and peers; two years of related experience is preferred and SAP knowledge is a plus.