Installation Scheduler & Customer Experience Lead

trinitysolarextcs; Pennsylvania; On-site; USD 42,000 - 64,000; Full time

Job summary

We are seeking a detail-oriented and motivated Installation Coordinator to join our team. In this role, you will be the critical link between customers, crews, and third-party inspectors—ensuring that every installation is scheduled, documented, and completed smoothly.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values providing an exceptional customer experience.

Qualifications

• Strong organizational and time-management skills with the ability to prioritize tasks effectively.
• Excellent communication skills (phone, email, and text) with a customer-first mindset.
• Problem-solving and decision-making ability with strong attention to detail.
• Team-oriented approach with a willingness to collaborate across departments.
• Proficiency with Microsoft Office Suite; Salesforce or CRM experience is a plus.
• Previous customer service or scheduling experience is preferred but not required.

Responsibilities

• Manage and review the installation pipeline to schedule site work efficiently with customers, internal teams, and inspectors.
• Communicate with customers in a professional, friendly, and solutions-focused manner.
• Maintain accurate and up-to-date customer records in company databases.
• Partner with internal teams to achieve and exceed monthly installation goals.
• Proactively address and overcome customer concerns to ensure a positive experience.
• Support continuous improvements in scheduling processes and customer satisfaction.

Skills

Organization

Time management

Customer-first mindset

Communication

Team collaboration

Problem solving

Tools

Microsoft Office

Salesforce/CRM

Job description

We are seeking a detail-oriented and motivated Installation Coordinator to join our team. In this role, you will be the critical link between customers, crews, and third-party inspectors—ensuring that every installation is scheduled, documented, and completed smoothly.

This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values providing an exceptional customer experience.