Computer Support Technician

Kelly Science, Engineering, Technology & Telecom; Waterloo (IA); On-site; USD 22,000 - 37,000; Full time

Benefits offered by this job

Onsite position

OT opportunities

Job summary

Kelly Science, Engineering, Technology & Telecom seeks a Computer Support Associate for Waterloo, IA. This is a W2 contract, onsite, 2nd shift (2:30 pm–11:00 pm) with weekend on-call rotation and potential OT. Metatarsals required on day one and some local travel may occur.

You will provide onsite deskside support, image computers, maintain assets, and resolve tickets per established procedures, communicating with users and teams.

Qualifications

• Knowledge of computing and networking concepts.
• Ability to use standard desktop applications including Microsoft Office.
• Knowledge of computer security policies and concepts.
• 1 year IT experience preferred, but recent graduates considered.

Responsibilities

• Provide onsite deskside support to the Waterloo IA location.
• Imaging computers, replacing printer toner, disposing of outdated assets.
• Update assets in Asset Center and follow KB articles for issue resolution.
• Maintain records and ensure effective email communications with internal/external contacts.

Skills

Computing concepts

Networking concepts

Microsoft Office

Security policies

Education

Degree in an Information Technology discipline

Tools

Microsoft Office

Job description

Title: Computer Support Associate

Location: Waterloo, IA, 50703

W2 Contract (No C2C)

Pay rate: $27 per hour

Additional Information

• This is for one, 2nd shift position (2:30 pm to 11:00 pm), Monday through Friday - will work ONSITE
• There is a weekend On-Call rotation that these positions will be a part of
• OT is possible
• Metatarsals are required on the first day
• Some travel between Waterloo area locations using personal vehicle is possible
• May drive a John Deere Gator while inside the factory after completing training
• Visa sponsorship is not available, now or in the near future, for this position
• The manager is looking for candidates who will not have to relocate far for this position

Job Description

• Provide onsite deskside support to the Waterloo IA location through performing the following duties

Job Duties

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
• Responsible for effective e-mail communications and ability to create and maintain basic
• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
• Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.

Job Requirements

• Knowledge of computing and networking concepts and fundamentals
• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
• Knowledge of computer security policies and a general overall knowledge of computer security concepts.
• 1 year or more IT experience preferred, but recent college graduates will be considered

Education Requirements

• Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent

Business casual dress code. Will need metatarsal shoes for first day of assignment.