Window & Door Service Technician

Confidential Recruiting Partners; Littleton (MA); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental, Vision

401(k) with Company Match

Tuition Reimbursement

Flexible Spending Account (FSA)

Paid Short-Term Disability

Employee Assistance Program (EAP)

Company vehicle provided

Job summary

Confidential Recruiting Partners recruits a Window & Door Service Technician to visit residential locations across the local service region, diagnose issues, perform repairs, and uphold high customer service standards.

The role requires hands-on experience with windows and doors, strong problem-solving abilities, and a valid driver’s license. Travel occurs within the local area, with a standard weekday schedule and no visa sponsorship or relocation assistance.

Qualifications

• Valid driver's license with a clean driving record.
• 2+ years of experience performing repairs, troubleshooting, or installations related to windows/doors.
• Knowledge of residential windows and doors.
• Ability to lift and move materials weighing up to 100 pounds.
• Willingness to travel to local customer locations.

Responsibilities

• Maintain company vehicle inventory, tools, and materials.
• Collect payment for service work when required.
• Communicate service updates and findings with internal teams.
• Coordinate replacement parts and document service activities.
• Deliver exceptional customer service and maintain customer relationships.
• Follow safety procedures and keep a clean work environment.
• Complete repairs and replacements using hand and power tools.
• Inspect, diagnose, and repair windows, doors, and related building products at customers’ homes.
• Troubleshoot issues and identify product defects or installation concerns.
• Communicate findings and recommendations clearly with homeowners.

Skills

Problem-solving

Customer service

Communication

Valid driver's license

Independence

Education

All education levels considered

Tools

Hand and power tools

Job description

Our client is seeking a Window & Door Service Technician to provide onsite service, troubleshooting, and repairs for residential customers. This position is ideal for someone with hands-on experience working with windows, doors, and related building materials who enjoys solving problems and delivering excellent customer service.

The successful candidate will travel to customer locations, diagnose issues, perform repairs, and serve as a trusted representative of the company in homeowners' residences.

Onsite | No Visa Sponsorship | No Relocation Assistance

Work Schedule: Monday through Friday

Responsibilities:

• Maintain company vehicle inventory, tools, and materials.
• Collect payment for completed service work when required.
• Communicate service updates and findings with internal teams.
• Coordinate replacement parts and document service activities.
• Deliver exceptional customer service and maintain positive customer relationships.
• Follow company safety procedures and maintain a clean, organized work environment.
• Complete repairs, adjustments, and component replacements using hand and power tools.
• Perform residential service calls to inspect, diagnose, and repair windows, doors, and related building products.
• Troubleshoot issues and determine whether problems are related to product defects, installation concerns, or other factors.
• Communicate clearly and professionally with homeowners regarding findings, repair recommendations, and service solutions.

Qualifications (Must-Haves)

• All educational levels will be considered.
• Comfortable using hand and power tools.
• Valid driver's license with a clean driving record.
• Working knowledge of residential windows and doors.
• Strong problem-solving and customer service skills.
• Ability to lift and move materials weighing up to 100 pounds.
• Ability to work independently and manage a daily service schedule.
• Comfortable working indoors and outdoors in varying weather conditions.
• Ability to stand, walk, bend, kneel, climb, and work in various positions throughout the day.
• 2+ years of experience performing repairs, adjustments, troubleshooting, or installations related to windows, doors, or similar building products.

Preferred Skills:

• Window and door installation experience.
• Experience performing in-home service work.
• Experience interacting directly with homeowners and customers.
• Knowledge of common residential building products and hardware systems.
• Experience with residential construction, remodeling, finish carpentry, or building materials service.

Work Environment:

• All travel occurs during normal working hours.
• Daily travel to customer homes throughout the local service region.

Benefits & Perks:

• Paid Time Off
• Paid Holidays
• Paid Life Insurance
• Medical, Dental, and Vision
• 401(k) with Company Match
• Tuition Reimbursement Program
• Flexible Spending Account (FSA)
• Paid Short-Term Disability Insurance
• Employee Assistance Program (EAP)
• Company vehicle provided for service calls during working hours