Service Technician

Andersen Corp.; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Andersen Corp. is seeking a skilled individual for a full-time position in Louisville, Kentucky, specializing in carpentry and customer service. The role involves installation and repair services primarily focused on windows and doors, enhancing customer satisfaction with world-class service.

Ideal candidates will have a minimum of 5 years in carpentry and experience within a customer service environment. We offer a competitive salary, bonuses based on skills, and an excellent benefits package.

Qualifications

• Minimum of 5 years of carpentry experience.
• Experience in window and door installation/service is a plus.
• 3+ years of experience in a customer service/retail environment.

Responsibilities

• Gather information to service the customer effectively.
• Install, service or repair products in customers' homes.
• Manage inventory of product and equipment prior to service.

Skills

Carpentry skills

Customer service skills

Problem-solving ability

Job description

Job Details

We are in search of a team candidate with a carpentry background and windows and doors installation service would be a plus, to assist with our on-site customer service projects. Working with the Service department in satisfying customer service calls and repairs. It is a full-time position, paying a competitive salary plus bonus availability based on skills and qualifications, along with a competitive benefits package.

Responsibilities

• Communicate effectively with the Service Department; gather required information to service the customer.
• Install, service or repair authorized product in customers' homes with accuracy and workmanship.
• Manage and ensure adequate inventory of product, equipment and tools prior to on-site service.
• Troubleshoot and problem solve using carpentry skills and window and door installation knowledge to ensure satisfaction on first time visit.
• Interact and communicate well with customers.
• Exhibit professional appearance and conduct while providing a world‑class customer experience.
• Ensure on‑time arrival to daily customer appointments.
• Work safely and responsibly to avoid injuries, damage to property and loss of materials and equipment.
• Explain and provide detailed product operational instructions to customers.
• Clean debris in each home after all service and repair visits.
• Accurately complete necessary paperwork (through company computer), including work orders, customer and vendor contracts.

Requirements

• Minimum of 5 years of carpentry.
• Window and Door installation/service experience a plus.
• 3+ years of experience within a customer service/retail environment.
• An acceptable driving record.
• Computer literate, as majority of paperwork is done electronically.
• Ability to communicate clearly through writing.
• Ability to follow procedures in any situation.
• Excellent customer service skills and natural desire to make a customer happy.
• Flexible, fast‑paced and copes well under pressure.
• Commitment to personal and professional standards of excellence.
• An ability to deescalate situations while meeting with a customer in person.