Service Technician

Renewal by Andersen LLC; Warner Robins (GA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

401k with company match

Medical, vision, and dental insurance

Student Loan Reimbursement Program

Access to Employee Perks Program

PTO - vacation, sick, and holiday pay

Job summary

Renewal by Andersen LLC in Warner Robins, Georgia, is seeking an experienced individual for window and door installation and troubleshooting. The role involves addressing warranty issues, ensuring customer satisfaction, and performing repairs as needed.

Qualified candidates should have 3-5 years of experience, familiarity with metal brake usage, and excellent communication skills. The position offers competitive pay, a company vehicle, and benefits including medical insurance and a 401k plan.

Qualifications

• 3-5 years of experience installing windows and doors.
• Thorough experience with using a metal brake and caulking.
• Familiarity with minor trim work around windows and patio doors.

Responsibilities

• Provide service performance and address warranty issues with windows and doors.
• Troubleshoot jobs by manually fixing issues on-site.
• Ensure customer satisfaction while addressing problems.

Skills

Customer service experience

Excellent communication skills

Metal brake and caulking experience

Troubleshooting skills

Computer skills

Job description

Responsibilities

• Provide service performance and address warranty issues with windows and doors
• Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
• Ensure customer satisfaction while addressing problems
• Replace defective parts and help customers when windows aren't working properly
• Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Qualifications

• 3-5 years of experience installing windows and doors
• Custom window and door installation knowledge
• Thorough experience with using a metal brake and caulking
• Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
• Customer service experience with job troubleshooting as a key component
• Good computer skills
• Excellent communication skills with the ability to build quick rapport

Compensation & Benefits

• Competitive pay of $23-$25 hourly
• Company vehicle and tools provided (Personal vehicle will need to be used for max 90 days. Competitive Vehicle allowance and gas card will be provided)
• iPad
• $75 cellphone reimbursement
• 401k with company match
• Medical, vision, dental, and supplemental life insurance
• PTO - vacation, sick, and holiday pay
• Access to Employee Perks Program
• Student Loan Reimbursement Program