Field Service Tech for Residential Windows and Doors

Scherer Bros. Lumber Co.; Brooklyn Park (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Scherer Bros. Lumber Co. is seeking a Window & Door Service Technician to deliver field service and service-center support for residential and commercial projects in Minnesota.

You will troubleshoot, repair, install, and provide parts guidance, while upholding safety and quality. This role emphasizes strong customer service, accurate documentation, and collaboration with internal teams and contractors. Experience with brands like Marvin or Andersen is a plus; willingness to learn new products is

Qualifications

• High school diploma or GED required.
• 1–3 years of window/door installation or service preferred.
• Experience with Marvin, Andersen or similar brands preferred.
• Ability to read a tape measure and perform basic math.
• Strong customer service and communication skills.
• Willingness to learn new products and processes.

Responsibilities

• Perform on-site inspections of windows, patio doors, and exterior doors.
• Determine warranty vs non-warranty repairs and communicate findings.
• Document issues with notes and photos; provide repair and maintenance recommendations.
• Take accurate measurements and gather information for estimates.
• Troubleshoot, adjust, repair, and install products from multiple manufacturers.
• Complete repairs and installations efficiently and clean up job sites.
• Communicate job status, part needs, and completion updates to customers and internal teams.
• Pull and prepare parts orders for customers and field technicians.
• Provide product identification, troubleshooting assistance, and repair options.
• Generate quotes for parts and in-house repairs.
• Process orders and payments using BisTrack.
• Operate forklift to restock inventory (as trained).
• Maintain organization of warehouse and service areas.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Independent work

Reading tape measure

Basic math

Education

High school diploma or GED

Tools

BisTrack

Forklift

Router

Job description

The Window & Door Service Technician is responsible for providing exceptional customer service through troubleshooting, repair, installation, and parts support for windows, patio doors, and exterior doors. This role performs both field service and service center duties, supporting customers, contractors, and internal teams. A strong focus on safety, quality workmanship, and customer satisfaction is essential. Regular and reliable attendance is an essential function of this position.KEY RESPONSIBILITIESField ServicePerform on-site inspections of windows, patio doors, and exterior doorsDetermine warranty versus non-warranty repairs and communicate findingsDocument issues through written notes and photos; provide repair and maintenance recommendationsTake accurate measurements and gather information for estimatesTroubleshoot, adjust, repair, and install products from multiple manufacturersComplete repairs and installations efficiently and clean up job sitesCommunicate job status, part needs, and completion updates to customers and internal teamsCollect customer payments as requiredMaintain accurate and complete service documentationSafely operate company vehicles, including vans and trailersMaintain cleanliness and organization of company vehicles and toolsService Center & Parts SupportAssist walk-in, phone, and email customers with parts sales and service needsPull and prepare parts orders for customers and field techniciansProvide product identification, troubleshooting assistance, and repair optionsGenerate quotes for parts and in-house repairsProcess orders and payments using company systems (e.g., BisTrack)Operate forklift to restock inventory (as trained)Maintain organization and cleanliness of warehouse and service areasCustomize parts using tools such as saws and routers (as trained)Perform in-house repairs, including glass, hardware, and screen replacementsTrack inventory, including scrap and interdepartmental transfersAssist with physical inventory and support other departments as neededSafety & ComplianceFollow all safety policies and procedures, including proper use of PPEOperate tools, vehicles, and equipment only when trained and authorizedParticipate in required safety training and awareness programsReport safety concerns, hazards, and incidents promptlyMaintain a clean, organized, and safe work environmentFollow ergonomic best practices in all work activitiesContinuous ImprovementSupport continuous improvement initiatives and standard work processesIdentify opportunities to improve service quality, efficiency, and customer experienceParticipate in 5S/6S activities and maintain organized work areasADDITIONAL RESPONSIBILITIESMaintain company property, including vehicles and tools, in accordance with company policiesMaintain a professional appearance and positive company imageParticipate in training and development opportunities as requiredEducation & ExperienceHigh school diploma or GED required1–3 years of experience in window, door, or building product installation or service preferredExperience with brands such as Marvin, Andersen, or similar products preferredKnowledge, Skills & AbilitiesStrong customer service and communication skillsAbility to troubleshoot and resolve product issuesStrong problem-solving and analytical skillsAbility to work independently with minimal supervisionKnowledge of window and door installation and repair techniquesAbility to read a tape measure and perform basic mathAbility to safely operate tools, equipment, and trailersBasic computer skills for documentation and order processingAbility to work effectively with customers, including handling concerns or complaintsWillingness to learn new products, systems, and processesWORK ENVIRONMENTCombination of field (job sites) and service center/warehouse environmentExposure to varying weather conditions, including extreme heat and coldWork at heights using ladders, scaffolding, and liftsExposure to dust, noise, and mechanical equipmentPHYSICAL DEMANDSAbility to lift and carry 75–100 lbs. regularly (over 100 lbs. occasionally)Ability to work on ladders, scaffolding, and lifts up to 100 feetFrequent standing, bending, kneeling, squatting, and reachingRepetitive use of hands and fingers for tools and repairsAbility to work flexible hours based on business needsLICENSES & CERTIFICATIONSValid driver’s license with acceptable driving record requiredDOT Health Card or ability to obtain upon hireAbility to obtain manufacturer service certifications (e.g., Marvin, Andersen)