Wildlife Operations Lead — Field Service & Growth

Rentokil North America; Fort Worth (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid holidays

Vacation days

Tuition reimbursement

Training programs

Work-Life Balance

Job summary

Rentokil is seeking an Operations Manager to train, lead, and develop a team of specialists. You will help achieve sales and revenue goals, enhance client loyalty, and ensure outstanding service across client accounts.

The role includes routing, client QC audits, and frequent travel within the territory to support the sales team and drive business development. A bachelor’s degree is preferred and 3–5 years in supervision with a strong customer-service focus is expected.

Qualifications

• Bachelor’s degree preferred but not required.
• 3–5 years in a supervisory role with emphasis in customer service.
• Proven experience in training, mentoring and coaching service professionals.
• Excellent verbal and written communication skills.
• Experience in a route-oriented, service environment is a plus.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients.
• Offer direction to staff in all aspects of operations, service, and client care.
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control.
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development.
• Able to work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports, as required.

Skills

Team leadership

Customer service

Coaching

Staff development

Education

Bachelor’s degree (preferred)

Job description

Rentokil is seeking an Operations Manager to train, lead, and develop a team of specialists. You will help achieve sales and revenue goals, enhance client loyalty, and ensure outstanding service across client accounts.

The role includes routing, client QC audits, and frequent travel within the territory to support the sales team and drive business development. A bachelor’s degree is preferred and 3–5 years in supervision with a strong customer-service focus is expected.