White-Glove Home Delivery & Setup Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Orangeburg (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture in customers’ homes, providing an exceptional white-glove experience. The role supports showroom, warehouse, and account activities to ensure a seamless, customer-centric process across all interactions.

Responsibilities include accurate delivery verification, handling damaged items, and maintaining organized displays.

Qualifications

• Strong customer service and communication skills.
• Ability to deliver a high-quality, white-glove customer experience.
• Basic mechanical aptitude for furniture assembly.
• Attention to detail and accuracy in documentation.
• Problem-solving skills with sound judgment and escalation awareness.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Professionalism and ability to represent the brand positively.

Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism.
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property.
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products.
• Document and report damaged or missing items and elevate customer concerns as needed.
• Provide exceptional customer service and represent the brand professionally in all interactions.
• Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays.
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement.
• Support warehouse activities including receiving, staging, and organizing merchandise.
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies.
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs.
• Assess and document service issues, capturing detailed information and communicating findings to management.
• Perform other duties as assigned

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Independence

Time management

Brand representation

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture in customers’ homes, providing an exceptional white-glove experience. The role supports showroom, warehouse, and account activities to ensure a seamless, customer-centric process across all interactions.

Responsibilities include accurate delivery verification, handling damaged items, and maintaining organized displays.