White-Glove Furniture Delivery & Setup Specialist

Kimbrells; Sumter (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture in customers' homes while providing a white-glove customer experience. This role also supports showroom operations and warehouse functions to ensure a seamless, customer-centric experience across all interactions.

Essential duties include safe vehicle operation, documentation, and excellent customer service.

Qualifications

• High school diploma or equivalent preferred.
• Valid driver’s license with an acceptable driving record.
• Ability to operate delivery vehicles and lift 10–100+ pounds.
• Bilingual English-Spanish ability may be a plus depending on store staffing needs.

Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism.
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property.
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products.
• Document and report damaged or missing items and communicate findings to management.
• Provide exceptional customer service and represent the brand professionally in all interactions.
• Support showroom operations by merchandising, moving, and maintaining clean, organized displays.
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement.
• Support warehouse activities including receiving, staging, and organizing merchandise.
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies.

Skills

Customer service

White-glove experience

Mechanical aptitude

Attention to detail

Problem solving

Teamwork

Time management

Professionalism

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture in customers' homes while providing a white-glove customer experience. This role also supports showroom operations and warehouse functions to ensure a seamless, customer-centric experience across all interactions.

Essential duties include safe vehicle operation, documentation, and excellent customer service.