White-Glove Furniture Delivery & Setup Expert

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Seneca (SC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Training & development

Opportunity for advancement

Job summary

Kimbrell's Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver and set up furniture, providing a premium white-glove experience. You will also support showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across interactions.

Responsibilities include delivering, assembling, documenting issues, and maintaining brand professionalism.

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and experience will be considered.
• Valid driver’s license with acceptable driving record.
• Ability to safely operate delivery vehicles.
• Ability to lift and carry 10-100+ pounds regularly.
• Ability to work indoors and outdoors in varying conditions.

Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism.
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property.
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products.
• Document and report damaged or missing items and elevate customer concerns as needed.
• Provide exceptional customer service and represent the brand professionally in all interactions.
• Support showroom operations by merchandising, moving, and maintaining clean, organized displays.
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement.
• Support warehouse activities including receiving, staging, and organizing merchandise.
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies.
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs.
• Assess and document service issues, capturing detailed information and communicating findings to management.
• Perform other duties as assigned

Skills

Customer service

Delivery & setup

Communication

Mechanical aptitude

Attention to detail

Problem solving

Teamwork

Time management

Professionalism

Education

High school diploma or equivalent

Tools

GPS navigation

Job description

Kimbrell's Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver and set up furniture, providing a premium white-glove experience. You will also support showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across interactions.

Responsibilities include delivering, assembling, documenting issues, and maintaining brand professionalism.