White-Glove Furniture Delivery Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Belton (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Training & development

Opportunity for advancement

Job summary

Kimbrell's Home Furnishings (Furniture Distributors, Inc.) seeks a Delivery & Customer Experience Specialist to safely deliver and set up furniture with white-glove service, serving as the final in-home touchpoint. You will support showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Responsibilities include assembling furniture, protecting homes, verifying deliveries, addressing issues, and

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and experience will be considered.
• Valid driver’s license with an acceptable driving record.
• Ability to safely operate delivery vehicles.
• Ability to lift and carry 10-100+ pounds regularly.
• Bilingual English-Spanish ability may be a plus based on staffing needs.

Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism.
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property.
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products.
• Document and report damaged or missing items and elevate customer concerns as needed.
• Provide exceptional customer service and represent the brand professionally in all interactions.
• Support showroom operations by merchandising, moving, and maintaining clean, organized displays.
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement.
• Support warehouse activities including receiving, staging, and organizing merchandise.
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies.
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs.
• Assess and document service issues, capturing detailed information and communicating findings to management.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Mechanical aptitude

Attention to detail

Problem solving

Independence

Organizational skills

Education

High school diploma or equivalent

Job description

Kimbrell's Home Furnishings (Furniture Distributors, Inc.) seeks a Delivery & Customer Experience Specialist to safely deliver and set up furniture with white-glove service, serving as the final in-home touchpoint. You will support showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Responsibilities include assembling furniture, protecting homes, verifying deliveries, addressing issues, and