White-Glove Furniture Delivery & Experience Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Albemarle (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Employee discounts

Paid time off

Training & development

Opportunity for advancement

Job summary

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.) is seeking a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture in customers’ homes while providing a high level of white-glove service. This role also supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

You will deliver, assemble, and set up furniture with care, safely load and transport

Qualifications

• Strong customer service and communication skills.
• Ability to deliver a high-quality, white-glove customer experience.
• Basic mechanical aptitude for furniture assembly.
• Attention to detail and accuracy in documentation.
• Problem-solving skills with sound judgment and escalation awareness.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Professionalism and ability to represent the brand positively.

Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
• Document and report damaged or missing items and escalated customer concerns as needed
• Provide exceptional customer service and represent the brand professionally in all interactions
• Support showroom operations by merchandising, moving, and maintaining clean, organized displays
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
• Support warehouse activities including receiving, staging, and organizing merchandise
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
• Assess and document service issues, capturing detailed information and communicating findings to management
• Perform other duties as assigned

Skills

Customer service

White-glove service

Mechanical aptitude

Attention to detail

Problem solving

Teamwork

Organization

Professionalism

Education

High school diploma or equivalent

Job description

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.) is seeking a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture in customers’ homes while providing a high level of white-glove service. This role also supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

You will deliver, assemble, and set up furniture with care, safely load and transport