White-Glove Furniture Delivery & Experience Specialist

Kimbrells; Asheboro (NC); Vor Ort; USD 36.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Zusammenfassung

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture in customers’ homes while providing a white-glove experience.

This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and loyalty, and it also supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Qualifikationen

• High school diploma or equivalent preferred; equivalent combination of education and experience considered.
• Valid driver’s license with an acceptable driving record.
• Ability to lift and carry 10–100+ pounds regularly.
• Ability to safely operate delivery vehicles.
• Bilingual (English-Spanish) may be a plus depending on staffing needs.

Aufgaben

• Deliver, assemble, and set up furniture in customers’ homes with care and professionalism.
• Safely load, secure, transport, and maneuver merchandise while protecting homes and property.
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction.
• Document and report damaged or missing items and address customer concerns.
• Provide exceptional customer service and professionally represent the brand.
• Support showroom operations by merchandising, moving, and maintaining displays.
• Assist with inventory movement between warehouse and showroom; maintain product placement.
• Support warehouse activities including receiving, staging, and organizing merchandise.
• Assist with customer account follow-ups and authorized repossessions per policy.
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs.
• Identify service issues and communicate findings to management.

Kenntnisse

Customer service

Communication

White-glove service

Attention to detail

Teamwork

Independence

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture in customers’ homes while providing a white-glove experience.

This role serves as the final in-home touchpoint, directly influencing customer satisfaction, brand perception, and loyalty, and it also supports showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.