White-Glove Furniture Delivery & Experience Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Florence (SC); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Opportunity for advancement

Job summary

Kimbrell's Furniture seeks a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture in customers' homes, providing a premium white-glove experience and ensuring client satisfaction. You will also support showroom and warehouse tasks, coordinating with teammates to maintain organized displays and a high standard of service.

In this role, you’ll handle vehicle operations, safety checks, and coordination with customers, with potential bilingual benefits.

Qualifications

• High school diploma or equivalent preferred; equivalent combination of education and experience will be considered.
• Valid driver’s license with an acceptable driving record.
• Ability to safely operate delivery vehicles.
• Ability to lift and carry 10-100+ pounds regularly.
• Bilingual (English-Spanish) ability may be a plus based on staffing needs.

Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with care and professionalism.
• Safely load, secure, transport, and protect customer homes and property.
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products.
• Document and report damaged or missing items and elevate customer concerns as needed.
• Provide exceptional customer service and represent the brand professionally in all interactions.
• Support showroom operations by merchandising, moving, and maintaining clean, organized displays.
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement.
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies.
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs.
• Assess and document service issues, capturing detailed information and communicating findings to management.
• Perform other duties as assigned.

Skills

Customer service

Communication

Independence

Teamwork

Time management

Brand representation

Attention to detail

Problem solving

Safety awareness

Education

High school diploma or equivalent

Job description

Kimbrell's Furniture seeks a Delivery & Customer Experience Specialist to safely deliver, assemble, and set up furniture in customers' homes, providing a premium white-glove experience and ensuring client satisfaction. You will also support showroom and warehouse tasks, coordinating with teammates to maintain organized displays and a high standard of service.

In this role, you’ll handle vehicle operations, safety checks, and coordination with customers, with potential bilingual benefits.