White-Glove Furniture Delivery & Customer Experience

Kimbrells; Shelby (NC); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver and set up furniture, while providing a premium white-glove customer experience. You will support showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Responsibilities include accurate delivery verification, item documentation, and maintaining professional brand representation in every interaction.

Qualifications

• Strong customer service and communication skills.
• Ability to deliver a high-quality, white-glove customer experience.
• Basic mechanical aptitude for furniture assembly.
• Attention to detail and accuracy in documentation.
• Problem-solving skills with sound judgment and escalation awareness.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Professionalism and ability to represent the brand positively.

Responsibilities

• Deliver, assemble, and set up furniture in customers’ homes with a high level of care and professionalism
• Safely load, secure, transport, and maneuver merchandise while protecting customer homes and property
• Verify delivery accuracy, obtain customer signatures, and confirm satisfaction with delivered products
• Document and report damaged or missing items and elevate customer concerns as needed
• Provide exceptional customer service and represent the brand professionally in all interactions
• Support showroom operations by merchandising, moving, and maintaining clean, organized, and visually appealing displays
• Assist with inventory movement between warehouse and showroom and help maintain accurate product placement
• Support warehouse activities including receiving, staging, and organizing merchandise
• Assist with customer account follow-ups, collection efforts, and authorized repossessions in compliance with company policies
• Operate delivery vehicles safely, perform routine inspections, and report maintenance needs
• Assess and document service issues, capturing detailed information and communicating findings to management
• Perform other duties as assigned

Skills

Customer service

Communication

Mechanical aptitude

Documentation accuracy

Problem solving

Teamwork

Time management

Professionalism

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture is seeking a Delivery & Customer Experience Specialist to safely deliver and set up furniture, while providing a premium white-glove customer experience. You will support showroom operations, warehouse functions, and customer account activities to ensure a seamless, customer-centric experience across all interactions.

Responsibilities include accurate delivery verification, item documentation, and maintaining professional brand representation in every interaction.