WFH Spanish-English CSR

AppleOne Employment Services; San Antonio (TX); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Sick pay where required

Job summary

AppleOne Employment Services is seeking a Bilingual Spanish-English Customer Service Representative for a contract remote healthcare contact center program. You will assist members, providers, and stakeholders with benefits, eligibility, enrollment, and program information.

This remote role requires a High School diploma, at least 1 year of customer service experience, and fluency in English plus a second language.

Qualifications

• High School Diploma or GED required.
• At least 1 year of customer service, call center or healthcare support experience.
• Fluent in English and a second language; language proficiency assessment required.

Responsibilities

• Handle inbound and outbound customer interactions by phone, written correspondence, and system workflows.
• Provide accurate information related to eligibility, enrollment, benefits, services, and program requirements.
• Research, investigate, and resolve complex or escalated customer issues using multiple systems and records.
• Process enrollment, disenrollment, and other program transactions while meeting quality and compliance expectations.
• Collaborate with internal teams and external partners to resolve inquiries efficiently.
• Maintain confidentiality and security of customer information while meeting productivity and performance goals.

Skills

Bilingual Spanish-English

Customer service

Remote work

Communication skills

Education

High School Diploma or GED

Job description

We are seeking a Bilingual Spanish-English Customer Service Representative for a contract customer support opportunity supporting a healthcare-related contact center program. This Bilingual Senior Customer Service Representative role is ideal for a service-focused professional who can assist members, providers, and stakeholders with healthcare benefits, eligibility, enrollment, and program information.

Key Responsibilities

• Handle inbound and outbound customer interactions by phone, written correspondence, and system workflows.
• Provide accurate information related to healthcare eligibility, enrollment, benefits, services, and program requirements.
• Research, investigate, and resolve complex or escalated customer issues using multiple systems and records.
• Process enrollment, disenrollment, and other program transactions while meeting quality and compliance expectations.
• Collaborate with internal teams and external partners to resolve inquiries efficiently.
• Maintain confidentiality and security of customer information while meeting productivity and performance goals.

Compensation and Benefits

• Pay rate: $17.46 per hour for bilingual candidates.
• Job type: Contract/Temporary.
• Work arrangement: Remote / Work From Home.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Support a healthcare-related contact center program by assisting members, providers, and stakeholders.
• Manage customer inquiries related to eligibility, enrollment, benefits, services, and program requirements.
• Research complex customer issues and process program transactions accurately.
• Maintain quality, compliance, confidentiality, and productivity standards in a remote setting.
• High School Diploma or GED required.
• At least 1 year of customer service, call center, healthcare support, or related professional experience.
• Fluent in English and a second language, with language proficiency assessment required.
• Strong verbal and written communication skills.
• Strong problem-solving skills and a customer-focused approach.
• Ability to work independently in a remote environment.
• Comfortable navigating multiple computer applications and systems at the same time.
• Reliable high-speed wired internet connection required.
• Minimum recommended internet speed of 50 Mbps download and 20 Mbps upload.
• Cellular or mobile hotspot internet services are not permitted.
• Ability to provide proof of internet speed if requested.

Preferred Qualifications

• Prior healthcare contact center experience.
• Experience supporting benefits, eligibility, enrollment, claims, or member services.
• Experience handling escalated or complex customer service inquiries.
• Strong attention to detail when reviewing customer records, case histories, and data across multiple systems.

Enjoy the flexibility of working remotely while making a real impact.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.