WFH Bilingual CSR

AppleOne Employment Services; San Antonio (TX); Remoto; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Descrizione del lavoro

AppleOne is seeking a WFH Bilingual Senior Customer Service Representative for a contract remote healthcare contact center. You will assist members, providers, and stakeholders with questions about eligibility, enrollment, benefits, and program services, delivering accurate information by phone and written channels.

You must be fluent in English and another language, have at least one year of customer service experience, and be comfortable navigating multiple systems remotely while upholding

Competenze

• High School Diploma or GED required.
• At least 1 year of customer service, call center, healthcare support, or related experience.
• Fluent in English and a second language; language proficiency assessment required.
• Ability to work remotely with reliable internet and equipment.

Mansioni

• Handle inbound and outbound customer interactions by phone, written correspondence, and system workflows.
• Provide accurate information regarding eligibility, enrollment, benefits, services, and program requirements.
• Research, investigate, and resolve complex or escalated customer service issues using multiple systems.
• Process enrollment, disenrollment, and other program transactions while following quality and compliance standards.
• Collaborate with internal teams and external partners to resolve inquiries and elevate recurring issues.
• Maintain confidentiality and security of customer information while meeting productivity, quality, and performance goals.

Conoscenze

Bilingual

Customer service

Communication

Active listening

Formazione

High School Diploma or GED

Descrizione del lavoro

We are seeking a WFH Bilingual CSR for a contract/temporary remote customer service opportunity supporting a healthcare services contact center. This Bilingual Senior Customer Service Representative role is ideal for a customer-focused professional who enjoys helping members, providers, and stakeholders understand healthcare benefits, eligibility, enrollment, and program services.

Key Responsibilities

• Handle inbound and outbound customer interactions by phone, written correspondence, and system workflows.
• Provide accurate information regarding healthcare eligibility, enrollment, benefits, services, and program requirements.
• Research, investigate, and resolve complex or escalated customer service issues using multiple systems.
• Process enrollment, disenrollment, forms, and other program transactions while following quality and compliance standards.
• Collaborate with internal teams and external partners to resolve inquiries efficiently and elevate recurring issues when needed.
• Maintain confidentiality and security of customer information while meeting productivity, quality, and performance goals.

Compensation and Benefits

• Pay rate: $17 per hour.
• Job type: Contract/temporary.
• Work arrangement: Remote / work from home.
• Location: San Antonio, TX.
• Hours of operation: Monday through Friday, 8:00 AM to 7:00 PM EST.

Required Qualifications and Skills

• Support a healthcare-related contact center by assisting members, providers, and stakeholders with program questions.
• Manage customer inquiries related to eligibility, enrollment, benefits, services, and program requirements.
• Research customer records, case histories, and system data to resolve complex or escalated issues.
• Process enrollment, disenrollment, and administrative transactions accurately and within compliance standards.
• High School Diploma or GED required.
• At least 1 year of customer service, call center, healthcare support, or related professional experience required.
• Fluent in English and a second language, with language proficiency assessment required.
• Strong communication, active listening, problem-solving, and customer service skills.
• Ability to work independently and stay productive in a remote environment.
• Comfortable navigating multiple computer applications and systems simultaneously.
• Reliable high-speed wired internet connection required.
• Minimum recommended internet speed is 50 Mbps download and 20 Mbps upload.
• Cellular or mobile hotspot internet services are not permitted.
• Ability to provide proof of internet speed if requested.
• Strong attention to detail and commitment to protecting confidential customer information.

Preferred Qualifications

• Previous healthcare call center, benefits administration, enrollment, or member services experience.
• Experience handling escalated customer issues or complex case research.
• Familiarity with compliance-driven environments and quality assurance standards.
• Ability to identify trends, recommend process improvements, and support special projects or audits.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.