Customer Service Representative

AppleOne Employment Services; Dallas (TX); Remote; USD 19,000 - 28,000; Part time

Job summary

AppleOne Employment Services is seeking a remote Customer Service Representative to support a healthcare services program focused on health insurance marketplace assistance. The role handles applications, enrollment, eligibility, and account updates, with paid training and a structured remote environment.

You will join a supportive team, receive guidance during training, and contribute to helping residents access health insurance coverage.

Qualifications

• Support customers by phone with health insurance marketplace questions, enrollment support, and application updates.
• Accurately document customer interactions and maintain updated records in company systems.
• Follow program procedures, meet attendance expectations, and escalate.
• Work successfully in a remote call center environment with required equipment and reliable connectivity.
• High School Diploma or GED required.
• 6 months to 2 years of customer service, call center, administrative support, or related experience.
• Strong communication, active listening, phone, and customer service skills.
• Accurate data entry and basic computer skills.
• Ability to work in a fast-paced environment while maintaining professionalism and attention to detail.
• Private, quiet workspace free from distractions.
• Personal computer that meets BYOD requirements.
• Webcam required.
• Wired USB headset required. Bluetooth headsets are not permitted.
• Reliable wired home internet required.
• Chromebook and mobile devices are not supported.
• Background check required.
• Must use legal name for all hiring documentation.

Responsibilities

• Answer inbound customer calls and provide professional, accurate, and courteous service.
• Assist consumers with health insurance applications, enrollment questions, eligibility inquiries, and account updates.
• Process life event changes and update customer information in internal systems.
• Document customer interactions clearly and accurately according to program requirements.
• Provide information through phone, email, or mail while following established procedures.
• Escalate complex issues to the appropriate team when additional support is needed.

Skills

Customer service

Call center

Active listening

Data entry

Education

High School Diploma or GED

Tools

CRM systems

Job description

Job Summary

We are seeking a Customer Service Representative for a contract opportunity supporting a healthcare services program focused on health insurance marketplace assistance. This remote Customer Service Representative role is ideal for someone who enjoys helping people, answering questions, and guiding consumers through application, eligibility, enrollment, and account update processes. This position offers paid training, a structured remote work environment, and the opportunity to build valuable call center and healthcare customer service experience. You will work with a supportive team, receive clear guidance during training, and contribute to an important program that helps residents access health insurance coverage.

Key Responsibilities

• Answer inbound customer calls and provide professional, accurate, and courteous service.
• Assist consumers with health insurance applications, enrollment questions, eligibility inquiries, and account updates.
• Process life event changes and update customer information in internal systems.
• Document customer interactions clearly and accurately according to program requirements.
• Provide information through phone, email, or mail while following established procedures.
• Escalate complex issues to the appropriate team when additional support is needed.

Compensation and Benefits

• Pay: $17.00 per hour.
• Job Type: Contract/Temporary.
• Work Location: Remote, work from home
• Paid Training: 3 weeks, Monday-Friday, 8:00 AM-4:30 PM ET.
• Residency Period: 2 weeks, Monday-Friday, 8:00 AM-4:30 PM ET, with possible shift to 8:30 AM-5:00 PM ET.
• Current Schedule: Monday-Friday, 8:00 AM-5:00 PM ET.
• Open Enrollment Schedule: Hours may extend up to 8:00 PM ET from November through January and may include select weekends.
• Candidates must be available to work December 14-15 and January 15.
• 100% attendance is required during training and residency.

Required Qualifications and Skills

• Support customers by phone with health insurance marketplace questions, enrollment support, and application updates.
• Accurately document customer interactions and maintain updated records in company systems.
• Follow program procedures, meet attendance expectations, and escalat
• Work successfully in a remote call center environment with required equipment and reliable connectivity.
• High School Diploma or GED required.
• 6 months to 2 years of customer service, call center, administrative support, or related experience.
• Strong communication, active listening, phone, and customer service skills.
• Accurate data entry and basic computer skills.
• Ability to work in a fast-paced environment while maintaining professionalism and attention to detail.
• Private, quiet workspace free from distractions.
• Personal computer that meets BYOD requirements.
• Webcam required.
• Wired USB headset required. Bluetooth headsets are not permitted.
• Reliable wired home internet required. Cellular internet providers such as T-Mobile Home Internet or Verizon Mobile Internet are not accepted.
• Chromebook and mobile devices are not supported.
• Background check required.
• Must use legal name for all hiring documentation.

Preferred Qualifications

• Previous remote call center experience.
• Experience supporting healthcare, health insurance, benefits, enrollment, or marketplace-related programs.
• Familiarity with documenting customer interactions in CRM or case management systems.
• Ability to remain calm, organized, and empathetic while assisting customers with sensitive or detailed information.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.