WFH Sr. CSR (Bilingual Spanish)

AppleOne Employment Services; Shreveport (LA); Remote; USD 20,000 - 28,000; Full time

Job summary

AppleOne Employment Services in the United States is seeking a WFH Sr. CSR (Bilingual Spanish) to support a high-volume remote customer service team assisting healthcare and benefits program members. This temp-to-hire role requires fluent Spanish and English, delivering accurate information with care and professionalism.

The position is fully remote, offering paid training, long-term assignment potential, and experience in healthcare customer support within a structured contact center.

Qualifications

• Fluent in both Spanish and English.
• High School Diploma or GED required.
• Minimum of 1 year of customer service or related experience.
• 3 to 5 years of customer support or call center experience preferred for senior-level success.

Responsibilities

• Handle inbound and outbound customer calls in both Spanish and English.
• Assist customers with eligibility, enrollment, disenrollment, and benefits-related program questions.
• Research customer concerns and provide timely, accurate resolutions.
• Document customer interactions, updates, and transactions accurately in required systems.
• Maintain confidentiality, compliance standards, productivity goals, and quality expectations.
• Support special projects and internal teams as needed in a high-volume contact center environment.

Skills

Bilingual Spanish & English

Customer service

Education

High School Diploma or GED

Job description

Job Summary

We are seeking a WFH Sr. CSR (Bilingual Spanish) to support a high-volume remote customer service team assisting healthcare and benefits program members. This temp-to-hire opportunity is ideal for a fluent Spanish and English customer service professional who enjoys helping people, solving problems, and delivering accurate information with care and professionalism.

In this fully remote role, you will support callers with eligibility, enrollment, program questions, and issue resolution while maintaining quality, confidentiality, and compliance standards. The position offers paid training, long-term assignment potential, and the opportunity to build valuable experience in healthcare customer support.

This is a strong opportunity to join a structured, service-focused contact center environment with supportive leadership, clear expectations, and a team-oriented approach. Candidates who thrive in remote settings, communicate clearly, and take pride in providing dependable customer care will be well positioned for success.

Key Responsibilities

• Handle inbound and outbound customer calls in both Spanish and English.
• Assist customers with eligibility, enrollment, disenrollment, and benefits-related program questions.
• Research and resolve customer concerns while providing accurate, professional, and empathetic support.
• Document customer interactions, updates, and transactions accurately in required systems.
• Maintain confidentiality, compliance standards, productivity goals, and quality expectations.
• Support special projects and internal teams as needed in a high-volume contact center environment.

Compensation and Benefits

• Pay Rate: $17.46 per hour.
• Job Type: Temp-to-Hire.
• Work Arrangement: Fully remote work from home position.
• Location: Shreveport, LA.
• Equipment setup is scheduled for 11/24 to 11/25.
• Training begins 11/30.
• Assignment is projected through May 2027, based on business needs.
• Must be available to work Eastern Time Zone hours.
• Attendance during training is required with no planned time off.
• Paid training is provided.

Required Qualifications and Skills

• Support healthcare and benefits program members through inbound and outbound customer service calls.
• Process enrollment, disenrollment, and eligibility-related transactions.
• Research customer concerns and provide timely, accurate resolutions.
• Maintain detailed documentation while meeting quality, compliance, and productivity standards.
• Fluent in both Spanish and English.
• High School Diploma or GED required.
• Minimum of 1 year of customer service or related experience required.
• 3 to 5 years of customer support or call center experience preferred for senior-level success.
• Strong communication, listening, problem-solving, and customer care skills.
• Ability to work independently and remain productive in a remote work environment.
• Must have a Windows-based computer environment. Mac devices are not accepted.
• Must have a hard-wired internet connection.
• Must have a USB wired headset.
• Must have minimum internet speed of 50 Mbps download and 20 Mbps upload.
• Cellular internet and hotspot connections are not accepted.

Preferred Qualifications

• Experience in customer service, call center operations, or high-volume phone support.
• Healthcare support, Medicaid, healthcare enrollment, or insurance customer service experience.
• Benefits administration, medical reception, administrative support, banking customer service, or related experience.
• Experience handling confidential customer information in a compliance-focused environment.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.