REMOTE CSR (BILINGUAL- TEXAS ONLY)

AppleOne Employment Services; Laredo (TX); Remote; USD 36,000 - 42,000; Full time

Benefits offered by this job

Remote work

Contract through May 2027

Training and support

Job summary

AppleOne Employment Services seeks a Remote Bilingual Customer Service Representative (Spanish-English) to handle inquiries from customers, providers, and stakeholders. You will verify eligibility, explain enrollment options, and resolve escalated issues using multiple channels.

The role emphasizes accuracy, confidentiality, and adherence to program requirements in a fully remote environment. Training is provided, with a structured nesting period.

Qualifications

• Fluent in Spanish and English required.
• Experience delivering high-quality customer service.
• Comfortable using multiple software systems and applications.

Responsibilities

• Handle inbound/outbound inquiries via phone, IVR, email, and workflows.
• Provide accurate information on eligibility, enrollment, services, and program requirements.
• Investigate and resolve complex issues across channels and document findings.
• Process enrollments and related transactions while meeting quality standards.
• Maintain knowledge of programs, policies, procedures, and contract requirements.
• Support internal teams and external partners; identify trends and escalate when needed.

Skills

Bilingual Spanish-English

Customer service

Multi-system proficiency

Problem solving

Attention to detail

Independent work

Performance standards

Job description

Now Hiring: Remote Bilingual Customer Service Representative (Spanish-English)

Work from Home | Texas Residents Only

Pay: $17.46/hour (Spanish Bilingual)

Start Date: November 24, 2026

Assignment Type: Contract Assignment (until May 2027, subject to Client needs)

Why You'll Love This Opportunity

• 100% Remote Work from Home
• Competitive Pay at $17.46/hour
• Long-Term Contract Through May 2027 (subject to Client needs)
• Structured Training and Support
• Opportunity to make a meaningful impact by assisting customers, providers, and stakeholders

Schedule

• Training: Monday - Friday, 7:00 AM - 3:30 PM CST, Training Duration: 4 weeks, Followed by 2-3 weeks of nesting
• Hours of Operation: Monday - Friday, 7:00 AM - 6:00 PM CST

Important Attendance Requirements

• 100% attendance required during training and nesting periods
• No time off permitted during training

What You'll Do

• Respond to inbound and outbound customer, provider, and stakeholder inquiries via phone, IVR, written correspondence, and system workflows.
• Provide accurate information regarding eligibility, enrollment, services, and program requirements.
• Investigate and resolve complex or escalated customer issues across multiple service channels.
• Research case histories, analyze data from multiple systems, and report findings when necessary.
• Process enrollment, disenrollment, and other program-related transactions while meeting quality and compliance standards.
• Interpret customer, provider, beneficiary, and system information to support issue resolution.
• Maintain knowledge of programs, policies, procedures, and contract requirements.
• Serve as a support resource for internal teams and external partners.
• Assist with operational functions including contact center activities, research, forms processing, and other support tasks.
• Identify trends, risks, and operational concerns and escalate appropriately.
• Recommend process improvements to enhance efficiency, accuracy, and compliance.
• Support training, audits, special projects, and knowledge-sharing initiatives.
• Meet established productivity, performance, and quality standards.
• Maintain confidentiality of customer and program information.

Ideal Candidate

• Fluent in Spanish and English
• Strong customer service and communication skills
• Comfortable working with multiple systems and applications
• Excellent problem-solving and research skills
• Detail-oriented with the ability to maintain accuracy and confidentiality
• Able to work independently in a remote environment
• Committed to meeting performance and quality standards

Equal Opportunity Employer / Disabled / Protected Veterans

Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

Pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

Benefits for Temporary Assignments (13 weeks or longer)

• Major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.